Traveling Geeks

Sculpteo 3D Printing Engine Will Create a Mini YOU!

We’ve been seeing significant advances in 3D printing lately, a prototyping process that makes it possible to create an actual object from a 3D file. The object is formed by applying successive layers of solid material.
This fall in Paris, I attended an event called Digital Day, which was a conference focused on an interactive discussion around the latest in technology and innovation largely from French start-ups.
The event held workshops and vendors participated in an area where they showed up their latest. I was fascinated by Sculpteo, who has offices in both Paris and San Francisco. On-site, they had a machine which scanned YOU and then from that scan, was able to create a 3D object of yourself…a miniature version that is.
And so, of course I did this, how could I not?  Below I’m standing in the machine as I wait for it to circle around me and scan my body.

Above is the engineer at work as the image of me comes up on the screen in real time. As it formulates what it needs of my body, I watch in amazement.  Sculpteo allows users to upload a 3D file, change the size and dimensions of the object directly within the browser, select a printing material, and order their design to be 3D printed and shipped. 
 

Below are a few views on the computer screen of what the Sculpteo machine sees as it scans my body.

Here are some of the objects of people Sculpteo has already created to give you an idea of what they’re capable of….

I’ve been waiting to receive my 3D image of myself before posting this review — alas, it has arrived. How fun! I’m astonished at how realistic it is.

It was sitting atop one of my books on a bookshelf and a friend noticed the miniature “me” from across the room and walked over immediately to pick it up.  
He looked up and down at “it” and then at me and repeated the process. “Incredible,” he said to me in a very committed voice. “Simply incredible.” I couldn’t agree more.    

DLD Kicks Off Their First NYC Event in Chelsea

The DLD (Digital-Life-Design) Conference has been around for awhile albeit more well known in Europe than in the states. It makes sense since it started in Munich Germany in 2005 and only expanded in recent years, first in Israel and most recently to the states with their first official U.S. conference in New York City from April 30-May 1, 2014.

Their mission is to act as a global network on innovation, digitization, science and culture which connects business, creative and social leaders, opinion-formers and influencers for crossover conversation and inspiration.  
DLD is organized by DLD Media, which is part of Burda Digital and originally founded by Steffi Czerny and Marcel Reichart. DLD has also hosted events in Beijing, San Francisco, London, Moscow, New Delhi, Rio, Hong Kong and Tel Aviv, where there is a growing community because of the efforts of Israeli-based Yossi Vardi who acts as Chairman of the conference together with Hubert Burda.

Who attends? The conference is invite only, but the categories and interests of those who make up the audience are aligned with the content. Think creative communities, international leaders, disruptors and thinkers from digital and consumer markets, as well as media, technologists, scientists, designers, politicians, artists and social scientists from around the globe.

The format is a combination of keynote style talks and panels.  

I last attended the original DLD in 2010 and still remember the magic of Munich in January. Snow fell on me as I walked from my hotel to the venue every morning and back every night, the majority of my commute on pedestrian only streets. As cold as it was, I took plenty of shots of remarkable people and activites over the course of a few days.
I lived on salty pretzels, sausage, beer and coffee and recall having a fight with my new Google Nexus phone, brutal enough that I tossed it in a snowbank because it wouldn’t work after umpteen attempts. DLD felt like early days of TED except without the celebrities and Monterey Beach nearby. 
One of the things that make DLD so unique is the eclectic and rich curation of tantilizing voices and minds from around the globe by Steffi, Marcel, Hubert and Yossi. Like TED, Davos and Renaissance Weekend, the attendees could equally be speakers because they all have inspiring, compelling content to share.
When the audience is as engaging as the people on stage, but are also compassionate and eager to help make the world a better place, then you have a “creative global community with heart” in a business setting. It’s a bit how I see and would describe DLD! 
Imagine hearing and engaging in discussions on the future of investment, net neutrality, youth marketing, the future of art and design, urban planning, violence, social physics, failure and neuro science all within a 48 hour period.
Imagine in that same 48 hour period, having a chat with Deepak Chopra on spirituality in the workplace and then hearing about future plans for the Arctic Passage from Iceland’s President Olafur Ragnar Grimsson. I originally met Grimsson at the Startup Iceland Conference in Reykjavik last summer (refer to my write up on the event including his talk). Below is a shot I took of him in the networking area at DLD during a tea break.

By now, you’re pretty energized, which is great preparation for your visit to a nearby German biergarten for massive plates of sausage, pretzels, sauerkraut and pickled vegetables while listening to an authentic Bavarian band. 
Imagine that sometime during your day, you discovered an interesting project or two by Victor Chan, the Founding Director of the Dalai Lama Center, who has also co-authored books with the Dali Lama. Below, he reflects in the courtyard while we took a session break after the rain finally cleared.

Then, later, you dive deep into a discussion about where beauty is missing in the world from architecture to schools and churches.This small group of really smart people you met over German beer care enough to think of solutions about where the world can start. 
I chatted with right brain and left brain thinkers from Sweden, China, France, England, South Africa, Australia, Germany, Israel, Finland, Austria, India, Iran, Pakistan, Estonia, Russia, Singapore, Ireland, Denmark, Hong Kong, Taiwan, Korea and Canada.
This is a sample of some of my warmest memories over the course of two days. Welcome to DLD! Their first New York event did not disappoint and held to the same top notch standards they’re so known for at their main event in Munich every winter.
One of the other fabulous things about a European run event, is that they care about food. And, of course, presentation matters!

While the conversations in the lounge areas and the after parties could keep you engaged for hours, they also have an hourly agenda for conversations happening on the main stage. I’ll start with one of my favorite talks by an Austrian designer I originally met at TED more than a decade ago.
Stefan Sagmeister kicked off his thoughtful and quietly provactive session on Beauty with stunning images of a medieval castle in Lisbon. He said, “Every aspect of this castle was informed by form.”

He asks, “how did we manage to get from the darkest side of the middle ages into the 20th century and somehow along the way, lost our desire to make things beautiful?”

He points out that the end of the 19th century was obsessed with beauty and weaving in culture and history into architecture, art and design: the Parliament which is Greek, the Opera which is of Renaissance architecture and the Gothic-ness of Vienna’s City Hall.
Yet today, Sagmeister asserts, “theres not a single high end designer who talks about beauty, which IS about being human.”
Below is an image taken from his design website.

I had an interesting chat with Dutch-Brazilian visual artist Rafaël Rozendaal who uses the Internet as his canvas. His artistic practice consists of websites, installations, lenticulars, writings and lectures. Spread out over a vast network of domain names, he attracts a large online audience of over 30 million visits per year.

His work researches the screen as a pictorial space, reverse engineering reality into condensed bits, in a space somewhere between animated cartoons and paintings. Rafaël’s installations involve moving light and reflections, taking online works and transforming them into spatial experiences.
The below digital image is a website called Room Warp. Note that the below screen capture is a still of a moving digital image that will make you a tad dizzy if you stare at it for too long. You need to go to roomwarp.com to see the live image in action.
He creates digital art that all have their own website name. Others fun examples include FutureIsUncertain.com and IfYesNo.com. 

While we’re on the topic of art, let’s move to Kollabora founder Nora Abousteit who was on a panel entitled Creative Cities which Peter Hirshberg moderated. Says Nora on art as it relates to cities and technology, “Art helps us reframe things in the technology world.” What’s happening in Las Vegas with the Downtown Project is certainly an example of this.
Also in the discussion was Burning Man’s Jenn Sander, Gidi Schmerling from the Tel Aviv Municipiality and CEA’s Gary Shapiro.

This engaging discussion was about all the elements that make cities thrive. How do you turn a city/metro area into a creative technological hub like Silicon Valley?
If similar factors come together argues Shapiro then a similar ecosystem can evolve. He pointed out that Tel Aviv and Silicon Valley share a culture that allows failure and supports entrepreneurs taking risks which is necessary for a startup culture to succeed.

While I missed the Cracking the Code of the Art Business panel, Arty’s Carter Cleveland, Artnet’s Ben Genocchio, Christopher Vroom from ArtSpace, Aditya Julka from Paddle 8 and Michaela de Pury explored this topic in depth.
Digital Music was also part of the agenda, another game changing industry. Says Shazam’s CEO Rich Riley, “the way people consume music is changing dramatically and it’s important that the industry responds to how people want to listen to and share music.” In other words, don’t force a square hole into a circle! 

Below, Blaise Belville and Torsten Schmidt discuss digital trends in music.

I’m a sucker for meeting a new musician regardless of what instrument they play or style they’re passionate about. As a storyteller, I often find that musicians have the most interesting stories at conferences, particularly technology ones.

Given how many Israeli attendees there are, it was no surprise to see Israeli violinist Miri Ben-Ari perform on the main stage. She had me at hello; her energy is electric, her style vibrant and her music foot tapping. 

I also attended the Wearables Panel because it’s a hot topic right now and one I have a personal interest in because the design is crying for innovation. What was most refreshing is that of the four panelists, three were women.

The problem with wearables today for me as a woman, is that none of them are desirable enough to want to wear. Despite how functional and cool they are, the design behind the wearable is still being made by technologists for technologists.
Intel’s Sandra Lopez, MIT’s Amanda Parkes and Nike’s Stefan Olander discussed the future of wearables and where it’s heading. The session was moderated by the Financial Times’ Vanessa Friedman.

Sandra and Amanda noted that while today, we might think of buying a wearable device or object of clothing on a technology site or online store, in the future, if it is a fashionable item we want to wear because of how it looks and makes us feel, then we’ll expect to buy them at more traditional retail outlets.
I certainly don’t need another technology infused bulky plastic black watch or geeky looking Fitbit-like arm band to clash with my outfits. 
Another fabulous panel of all women was the Freedom of the Internet in the U.S. and Europe. Bloomberg’s Diane Brady moderated a discussion between Miriam Meckel from the University of St. Gallen (solo shot below) and the European Commission’s Viviane Reding. 

As if suggesting that it rarely happens, Viviane says “a government should have power to do precisely what they want and need to do to make Internet safe and open.” She was fabulous btw.

The “Building a Vertical Business for the Consumer Internet” Panel

Adding some humor and controversy to the DLD stage was Douglas Rushkoff, author of Present Shock. “A photo with $4.6 billion dollars printed under Evan William’s face in the Wall Street Journal is NOT disruption,” he asserts as he talks about humanism and how current economic and investment models are not necessarily supporting the best entrepreneurs and ideas.

If there’s not a significant return on investment, then the idea and entrepreneur doesn’t get funded, when in fact, it could return a small return on investment and perhaps offer something of great value to the world. The money guys around me seemed to have smoke coming out of their ears while he was talking. It would have been fun (and spicy) to have a debate after his talk!
On a media panel moderated by Jessica Lessin, John Markoff and Steven Levy discussed the state of technology journalism and how it has evolved over the past twenty years.  

“The art of real investigative reporting has been lost to fast twitch journalism,” says Levy who went on to share his opinion on the pitfalls of curation. He suggests that after content gets recycled umpteen times, no one knows who the original author is anymore since the primary source gets lost when it is replicated so frequently. 
Below, the 20 Years of Funding panel included Landmark Ventures’ Zeev Klein, Acton Capital Partners Christoph Braun, Time Warner Investments Scott Levine, Israel Growth Partners Moshe Lichtman and Greycroft’s Alan Patricof.

The closing interview was originally slated to be a fireside chat between Richard Saul Wurman and Iceland’s president Ólafur Ragnar Grímsson but there was a change of plans. The final act was instead, a touching interview between Yossi Vardi and his former “boss” Steve Case.

Steve talked about his old days at AOL where he said he was less of a CEO and more of a mayor. In those days, he said the focus was on the 3 C’s: context, content and community.  

Other pressing issues he raised was the fact that we’ll fall far behind the innovation ladder if we don’t make it a priority. “Immigration reform necessary to make sure we attract the best people to Startup America,” he said. Vardi agreed which led to the role of startups today and how people will succeed. “People are not interested in facts, they’re interested in good stories,” says Yossi. 

Now, please join me on a visual journey to DLD NYC, starting with the DLD NYC Band Michael Aranella and his Dreamland Orchestra.

 Shahar Nechmad
 
 
Dina Kaplan

Ryan Rzepecki of Social Bicycles, David Rose with his new book Angel Investing, Brad Templeton and Dr. Amol Sarva.

 Steve Case watching one of the presentations from the front row.

I went back in time when I ran into this trio — a former dynamic team together so many years later minus Jerry Michalski of course. Below, Daphne Kis, Kevin Werbach and Esther Dyson.

 Gino Yu, Renee Blodgett

 Yossi on stage

 Lakshmi Pratury, Steve Case, Renee Blodgett

 Sunny Bates and Nate Mook

 Dan Dubno and Gary Bolles

 Don Dodge, Petra Vorsteher, Renee Blodgett, Shara Nechmad

 Peter Hirshberg

 Jeff Jarvis

 Lakshmi Pratury, Asha and crew

 Lara Stein and Yossi Vardi

Steffi Czerny

 Renee Blodgett, Burda’s Olga Kammerer and ELLE Magazine U.S. Correspondent Nadine Sieger 

The sax player gave me a closer look at his marvelous instrument.

Simeone Simeonov 
 

 Stephanie Hospital
 

 
Holly Harper Dodge & Don Dodge

Andrew Keen

 
 
 Stuart Gannes
 

Did I mention that they had live entertainment at the closing night after party? 

Kudos and hats off to Steffi, Yossi and team for pulling off yet another perfectly crafted and curated event!
All photo credits: Renee Blodgett, except for the group shot of Creative Cities which was pulled from the DLD blog.

Fun New Travel Apps Tout Their Horns at Web Summit

At the fourth annual Web Summit event in Dublin from November 4-6, 2014, 22,000 people from around the world came to see new gadgets, get cool demos and hear the latest scoop on where technology is heading. Since we love travel, we decided to spend a little time learning about what some of the new travel start-ups were up to on the show floor.
While we mostly cover news and destinations for the luxury traveler, we threw in several apps into the mix that would be useful for hotels, airlines, property and guest house owners and even boat owners.

What I found fascinating was just how diverse the nationalities were across the board — there are some creative apps coming out of Portugal, Israel, Germany, Finland, Greece, the states, France, England, Ireland, Italy, Finland, Russia, Brazil, Austria, Holland, Belgium, Australia and even Monaco and Malta, among countless others. I put together a curation of some of the apps I came across during my scouting exercise across three days at this massive technology event.
Yonderbound is another B2B solution. Based in of all places Monaco, the female founder team (uncanny fact but they’re both named Barbara), is trying to help travelers get a kick back for sharing their knowledge and travel experiences. Millions of people share their travel knowledge on popular sites for free and Yonderbound thinks you should be rewarded for it — up to 70% of the net revenue you produce.

TripFlr is a new travel app from London-based co-founder Jerome Lapaire and team. The pitch? What else but “travel with flair.” Remembering the name of a bar or a shop is often a pain. City by city, you can now store your favorite spots and all the places you have yet to discover in your private Triplogs!

Georama is a real-time vicarious travel platform. They help people experience the world anytime, anywhere. Georama’s technology allows viewers to explore a destination in real-time by interacting with a guide who is live streaming their perspective.
They’re targeting tourism organizations, hotels, airlines and more to help them inspire and engage with prospective travelers around the world.
The Find Out App helps restaurants, nightclubs and bars interact with users on their key information to improve the experience they have on the ground. Based in Paris, they only started out about a month ago so are trying to add new venues as quickly as they can, and will expand to other cities as things progress. Guestvista is aimed at social travelers. Travelers can learn about useful hints and tips from others. The company is based in Ireland.

InLoco gives you an opportunity to travel with locals. This Brazilian-based company has been loading their content from Brazil and will be adding European users soon. The idea is to discover non-tourist sites, meet new people and find more interesting alternatives by traveling with a local resident.
Plan Chat lets you create a plan for anything with content from everywhere in a familiar centric manner. Hotel Booking say they are the best hotel search engine. It looks a bit like an Expedia but for hotel booking only.

Guest 2gether out of Austria, is a social network for hotels. They create a new vacation experience for each customer.
When you’re at your hotel, you can meet up with other people staying at the same hotel and meet up to do activities together or dine together based on common interests.
BookBedder say that they can make hotel booking even better. I chatted with Swiss-based co-founder Yannick Blondeau at the event. BookBedder is a collaborative hotel booking website where hotels and guests join forces to get reduced costs and better deals on hotels.
Quicket is a mobile travel service that combines existing flights, hotels, cars, fees and air services for independent travelers.
BookGreener gives travelers lists of authoritatively rated eco-friendly hotels from around the world. Based out of Indonesia, the ever so eco-conscious founder Alexandre Tsuk wants to change the way people think about hotels and make travelers more conscious about where they stay. What else is cool is that every time a traveler books a hotel, BookGreener plants a tree.

Social Airways has a great idea. The Cyprus-based founder and CEO Stylianos Lambrou wants to help flyers get more value from others on their flight, every time they fly.
It’s a social flights platform that connects people who are on the same flight, so they can share rides, information and anything else that might be useful. I love this and hope it sticks.

Conichi say that they plan to revolutionize the interaction between hotels & restaurants and their guests. Through the Conichi App, guests are automatically recognized and their visits are tracked in order to provide optimal customer service.

In addition to being able to greet guests personally, their preferences are stored so hotels and restaurants can grant them personalized recommendations and provide additional benefits that best suit their interests and preferences. 
Big-data, personalization and smart-analytics are combined to optimize the guest experience and explore new levels of guest loyalty.

Family Vacation is a cool app based in Bucharest and New York that helps families book travel. Think of it more like a marketplace where families can find, customize and book personalized vacations provided by locals from around the world.

Inn Style is a web based alternative to irksome spreadsheets and dusty diaries for all kinds of accommodations owners — they tout, that it will be the easiest way for you or your clients to start taking online bookings.
Hero & Creatives is run by a woman CEO based out of Portugal. I love this idea – essentially they match you up with guide photographers in your destination of choice. How cool to explore the world with a local photographer who can show you an entirely different perspective on a country or city.

Direct Hoteling is a database of hotels and other businesses providing accommodations so you can find the best offer out there.
Travel Myth is another hotel recommendation engine, but one which is based on your interests. Based in Greece, this company’s app could be really useful if it sticks – we need more granular ways to search, discover and book hotels based on our personal likes and dislikes, so I really like the idea.

Gloudio is a fun idea out of the UK. They are combining traditional pre-recorded geo-located audio guides for well visited sites like museums with crowd-based audio content for an enhanced user experience when they’re on the road.
Exploranza out of the Czech Republic hopes to help travelers discover hidden gems. There’s no doubt we need more sites who can curate experiences for travelers in a much more efficient and high quality way but I’m not sure they have quite nailed it yet.
That said, they don’t plan on charging tourists for this curated premium content and they hope the value will get better and better over time. Kymboo.com’s tagline is Tourism 4.0.
Based in Spain, they say they are the first professional booking system for hotels, resorts, cottages and property owners where they can share marketing of their products.
Boatsetter out of Florida, hopes to offer a safe and secure way for boat owners to charter out their vessels to selected clients. Each charter includes state-of-the-art insurance, on-water support provided by BoatUS and US Coast Guard licensed captains available to hire.
Nifty idea but probably pretty niche, at least initially. The idea is obviously that customers will see value-add immediately since they can subsidize the cost of ownership and have a better maintained boat over time.

Roaming Byme is based in France and their team hopes to solve the roaming cell phone issue. They tout themselves as the traveler’s mobile operator, where they hope to solve traveler’s roaming bill shock issues.
YapQ, based in Israel, has created a mobile app that tells you what’s around you. They curate destinations and activities you want to do frequently in a city or town, such as a well known museum. The other beautiful thing about their app for a traveler is that you can use it offline and get the same benefit.

Pimp Your Stay with a team out of Malta, has certainly found a memorable name that is suggestive but also fun. They provide hotels access to detailed guest data (with opt in permission from the guest of course), so the hotels can add extra value to their stay.
Now, with additional personalized information on a guest in advance, hotels can turn a standardized service into a truly personalized stay.

Naymit, out of Germany, makes places findable, allowing you to create a one word address so visitors can find your front door or any other location in an instant. Imagine in the future that you might be able to type your “Naymit” name into your car navigation system and it’ll just work.

Let’s Open Now is based in Holland and is trying to help travelers find what they’re looking for that is open when they need them. Outria out of Belgium, crowdsources events, information from members and social networks and they distribute that information to new members.

Green Hopping is all about green travel. Through their site greenhopping.eu, you can browse, discover and get inspired by green travel ideas and places.
Cyclister, you shouldn’t be surprised to hear, is based out of Copenhagen Denmark, a city of cyclists. You can list your bike on Cyclister, decide on the price you want to rent your bike for and make money off each rental, a bit like the services that allow people to rent out their cars when they’re not in use. This is certainly useful in cities where cycling is a preferred way to get around like Copenhagen for example and I could also see this working in Amsterdam and Montreal.

Next to Me, out of Italy, is creating an accurate submeter indoor navigation system that allows users to locate and access their services within their location.
Audio Trip, out of Poland, is a storytelling app that changes your smart phone into a personal local guide.
Cruise Me allows you to search, discover and connect, all within the cruise world. It’s still a bit hush hush as they haven’t officially launched yet, but apparently the app from this Florida-based startup is slated to go live sometime in January or February 2015.

Share My Taxi, based out of Munich Germany, is a blend of Uber and Lyft. They use professional drivers and there’s also a mobile app that makes traveling with taxis, Uber, Wundercar and others social and green by sharing a ride if its available. This is also more economical for travelers who want to get from A to B safely.

Cityist has started out with Paris-based content since that’s where they’re currently based. They tout themselves as the next Generation Of City Guides. They are a website, offline mobile app & marketplace that turns tourists into local experts.
Local Fixer’s Co-Founder Elliot Costello and team are based in Melbourne Australia. Finally, a fun travel app from the Aussies. It’s a bit like a LinkedIn for the travel sector, where you can include offers in your profile, ranging from offering your pad to rent for the week, or posts of other things you can offer travelers, such as bikes, your car to use, or things you’d like to sell which might be useful to them during their stay.

Deal Broker is a B2B solution that is targeting travel suppliers and help them find great tours and activities for travelers. They customize the content under the tour operators brand/logo that they can then send out to their travel prospects.

DealBroker can also send mobile notifications through social media, text or email. Deal Broker specializes in relevant offers around a specific destination, such as tours and activity offers. They are leveraging the trend that tour operators and activity suppliers want to cooperate and need easier ways to do so. It would be a great multi-touch solution for example, for rental car companies or airlines.

Tziip is based out of Finland and their pitch is a bit like like Lyft but more social. In other words – get a ride and/or share a ride.
Group Booked from Ireland, touts themselves as the AirBNB for groups, but for more than just accommodations. Another value-add they say is that while they book for groups, they’ll take individual payments, making it more flexible for groups of people to book.
Hudway is a mobile app that helps drivers follow directions in fog, snow, rain and at night via road windshield projections.

Tour Plus, based out of Malaysia helps you plan, enjoy and share your trip by creating an automatic itinerary for you. In other words, you put the places you want to see into their app and they’ll map out the best way to do it for you. You can also share that itinerary with others.
Travel Appeal from Italy, allows hotels to control, manage and improve their reputation.
BELOW SHOTS: On the Show Floor at Web Summit 2014 in Dublin  
 
Photos of apps from vendor websites, 1st Photo taken from Travelblat and photos from Web Summit Show Floor from Renee Blodgett.    

Meet the 2014 Travel & Leisure Smitty Award Winners

This year’s Travel + Leisure Smitty Awards recently announced their winners for 2014, an Awards Program which recognizes the companies in the travel and tourism industry showcasing the best and most innovative uses of social media.
I am proud to announce that I was a judge this year, together with Skift’s Jason Clampet, Twitter’s Mike De Jesus, Gogobot’s Travis Katz, BuzzFeed’s Ashley Perez, travel photographer Cole Rise, NBC Today Show’s Al Roker, Google’s Rob Torres and travel social media strategist Ann Tran. We reviewed hundreds of submissions and named winners and runners-up in 30 categories.
Four Seasons Hotels and Resorts took home the most awards with four wins and Virgin Atlantic and The Hertz Corporation received two wins in two categories each. The winners and their campaigns can be seen on travelandleisure.com/smittys, with additional information available by searching #TLSMITTY on social media. The SMITTY Awards is also featured in the Travel + Leisure July 2014 issue which went on stands in mid-June. To celebrate the SMITTY Awards, Travel + Leisure hosted an event on July 9, 2014 at the Refinery Hotel rooftop in Manhattan. Below are a handful of fun shots I took at the event.

Travel + Leisure’s Editor-in-Chief, Nancy Novogrod, Renee Blodgett, and Rich Beattie, Travel + Leisure’s Executive Digital Editor

Above, Four Seasons’ Laura Fairweather
 

Above, Tadashi Matsushita from ANA (All Nippon Airways), Renee Blodgett and Athanasios “Tommy” Sikolas of ANA (All Nippon Airways)
 

Above, Rich Beattie

Above and below, kudos to the Hyatt team & a few others 🙂

Above, Travel + Leisure reps from social media, digital and design!

Above, Ruth Moran (left) from Tourism Ireland even made a showing 🙂
Below are the Winners:
Best Use of Twitter: Virgin Atlantic; Runner-Up: The Ritz-Carlton Hotel Company Best Use of Pinterest: VisitBritain; Runner-Up: Explore Georgia Best Use of Instagram: Tahiti Tourisme North America Best Use of Facebook: Four Seasons Hotels and Resorts Best Use of Tumblr: VisitSweden; Runner-Up: Sofitel Luxury Hotels Best Chat/Hangout: Residence Inn by Marriott Best Long-Form Video: Virgin American; WestJet (tie) Best Use of Foursquare or Other Location-Based Services: Four Seasons Hotels and Resorts; Hilton Hotels & Resorts; The Hertz Corporation (tie) Best App or Technology: Roaming Hunger; Runner-Up: Oberoi, Mumbai Best Blog: Butterfield & Robinson; GrandLife Hotels (tie) Best Use of Social Media for Public Service: Montage Hotels & Resorts; Runner-Up: Fairfield Inn & Suites by Marriott Best Contest/Giveaway: The Beaches of Fort Myers & Sanibel; Runner-Up: South African Tourism Best Use of and Emerging Platform: Iceland Travel; Shangri-La Hotels and Resorts (tie) Best Customer Service: Hyatt Hotels & Resorts; Runner-Up: Austin Convention & Visitors Bureau Best Use of Social Media: Independent Travel Journalist/Blogger: Amateur Traveler Best Use of Social Media: Independent Travel Photo Journalist/Videographer: Bohemian Trails; Runner-Up: Let’s Get Lost
Best Overall Use of Social Media:
Airline: Virgin Atlantic; Runner-Up: All Nippon Airways Airport: Singapore Changi Airport; Runner-Up: San Francisco International Airport Attraction: Vail Resorts; Runner-Up: Rocky Mountaineer Car Rental Agency: The Hertz Corporation Cruise Line: Princess Cruises; Runner-Up: MSC Cruises USA Tourism Board/DMO/Marketing Association: Pure Michigan; Runner-Up: Los Angeles Tourism & Convention Board Global Hotel or Resort Chain: Four Seasons Hotels and Resorts; Runner-Up: Fairmont Hotels & Resorts Individual Hotel or Resort, U.S.: Beverly Wilshire, a Four Seasons Hotel Individual Hotel or Resort, Global: The Westin Bund Center, Shanghai; Runner-Up: Ushuaïa Ibiza Beach Hotel Outfitter: Big 5 Tours & Expeditions; Runner-Up: G Adventures Travel Agency/OTA: Expedia Travel Resource: Fathom; Peek (tie) Restaurant/Food Truck/Market: Sam’s Chowder House Non-Travel-Industry Company: Cubavera/Perry Ellis
 
The Travel + Leisure SMITTY Awards 2014 Jury

Renee Blodgett, Founder and Editor, We Blog the World; CEO, Magic Sauce Media
Jason Clampet, Co-Founder and Head of Content, Skift
Mike De Jesus, Head of Travel and Tourism, Twitter
Travis Katz, Co-Founder and CEO, Gogobot
Ashley Perez, Senior Editor, BuzzFeed
Cole Rise, Travel Photographer
Al Roker, Co-Host and Weatherman, NBC’s TODAY Show
Rob Torres, Managing Director of Travel, Google
Ann Tran, Travel Social-Marketing Strategist

Below is a very short video snippet shot at the event of Rich Beattie congratulating winners and giving kudos to his team. They did an incredible job pulling together yet another year’s Awards event. Kudos to Rich and his team!

DLD Kicks Off Their First NYC Event in Chelsea

The DLD (Digital-Life-Design) Conference has been around for awhile albeit more well known in Europe than in the states. It makes sense since it started in Munich Germany in 2005 and only expanded in recent years, first in Israel and most recently to the states with their first official U.S. conference in New York City from April 30-May 1, 2014.

Their mission is to act as a global network on innovation, digitization, science and culture which connects business, creative and social leaders, opinion-formers and influencers for crossover conversation and inspiration.  
DLD is organized by DLD Media, which is part of Burda Digital and originally founded by Steffi Czerny and Marcel Reichart. DLD has also hosted events in Beijing, San Francisco, London, Moscow, New Delhi, Rio, Hong Kong and Tel Aviv, where there is a growing community because of the efforts of Israeli-based Yossi Vardi who acts as Chairman of the conference together with Hubert Burda.

Who attends? The conference is invite only, but the categories and interests of those who make up the audience are aligned with the content. Think creative communities, international leaders, disruptors and thinkers from digital and consumer markets, as well as media, technologists, scientists, designers, politicians, artists and social scientists from around the globe.

The format is a combination of keynote style talks and panels.  

I last attended the original DLD in 2010 and still remember the magic of Munich in January. Snow fell on me as I walked from my hotel to the venue every morning and back every night, the majority of my commute on pedestrian only streets. As cold as it was, I took plenty of shots of remarkable people and activites over the course of a few days.
I lived on salty pretzels, sausage, beer and coffee and recall having a fight with my new Google Nexus phone, brutal enough that I tossed it in a snowbank because it wouldn’t work after umpteen attempts. DLD felt like early days of TED except without the celebrities and Monterey Beach nearby. 
One of the things that make DLD so unique is the eclectic and rich curation of tantilizing voices and minds from around the globe by Steffi, Marcel, Hubert and Yossi. Like TED, Davos and Renaissance Weekend, the attendees could equally be speakers because they all have inspiring, compelling content to share.
When the audience is as engaging as the people on stage, but are also compassionate and eager to help make the world a better place, then you have a “creative global community with heart” in a business setting. It’s a bit how I see and would describe DLD! 
Imagine hearing and engaging in discussions on the future of investment, net neutrality, youth marketing, the future of art and design, urban planning, violence, social physics, failure and neuro science all within a 48 hour period.
Imagine in that same 48 hour period, having a chat with Deepak Chopra on spirituality in the workplace and then hearing about future plans for the Arctic Passage from Iceland’s President Olafur Ragnar Grimsson. I originally met Grimsson at the Startup Iceland Conference in Reykjavik last summer (refer to my write up on the event including his talk). Below is a shot I took of him in the networking area at DLD during a tea break.

By now, you’re pretty energized, which is great preparation for your visit to a nearby German biergarten for massive plates of sausage, pretzels, sauerkraut and pickled vegetables while listening to an authentic Bavarian band. 
Imagine that sometime during your day, you discovered an interesting project or two by Victor Chan, the Founding Director of the Dalai Lama Center, who has also co-authored books with the Dali Lama. Below, he reflects in the courtyard while we took a session break after the rain finally cleared.

Then, later, you dive deep into a discussion about where beauty is missing in the world from architecture to schools and churches.This small group of really smart people you met over German beer care enough to think of solutions about where the world can start. 
I chatted with right brain and left brain thinkers from Sweden, China, France, England, South Africa, Australia, Germany, Israel, Finland, Austria, India, Iran, Pakistan, Estonia, Russia, Singapore, Ireland, Denmark, Hong Kong, Taiwan, Korea and Canada.
This is a sample of some of my warmest memories over the course of two days. Welcome to DLD! Their first New York event did not disappoint and held to the same top notch standards they’re so known for at their main event in Munich every winter.
One of the other fabulous things about a European run event, is that they care about food. And, of course, presentation matters!

While the conversations in the lounge areas and the after parties could keep you engaged for hours, they also have an hourly agenda for conversations happening on the main stage. I’ll start with one of my favorite talks by an Austrian designer I originally met at TED more than a decade ago.
Stefan Sagmeister kicked off his thoughtful and quietly provactive session on Beauty with stunning images of a medieval castle in Lisbon. He said, “Every aspect of this castle was informed by form.”

He asks, “how did we manage to get from the darkest side of the middle ages into the 20th century and somehow along the way, lost our desire to make things beautiful?”

He points out that the end of the 19th century was obsessed with beauty and weaving in culture and history into architecture, art and design: the Parliament which is Greek, the Opera which is of Renaissance architecture and the Gothic-ness of Vienna’s City Hall.
Yet today, Sagmeister asserts, “theres not a single high end designer who talks about beauty, which IS about being human.”
Below is an image taken from his design website.

I had an interesting chat with Dutch-Brazilian visual artist Rafaël Rozendaal who uses the Internet as his canvas. His artistic practice consists of websites, installations, lenticulars, writings and lectures. Spread out over a vast network of domain names, he attracts a large online audience of over 30 million visits per year.

His work researches the screen as a pictorial space, reverse engineering reality into condensed bits, in a space somewhere between animated cartoons and paintings. Rafaël’s installations involve moving light and reflections, taking online works and transforming them into spatial experiences.
The below digital image is a website called Room Warp. Note that the below screen capture is a still of a moving digital image that will make you a tad dizzy if you stare at it for too long. You need to go to roomwarp.com to see the live image in action.
He creates digital art that all have their own website name. Others fun examples include FutureIsUncertain.com and IfYesNo.com. 

While we’re on the topic of art, let’s move to Kollabora founder Nora Abousteit who was on a panel entitled Creative Cities which Peter Hirshberg moderated. Says Nora on art as it relates to cities and technology, “Art helps us reframe things in the technology world.” What’s happening in Las Vegas with the Downtown Project is certainly an example of this.
Also in the discussion was Burning Man’s Jenn Sander, Gidi Schmerling from the Tel Aviv Municipiality and CEA’s Gary Shapiro.

This engaging discussion was about all the elements that make cities thrive. How do you turn a city/metro area into a creative technological hub like Silicon Valley?
If similar factors come together argues Shapiro then a similar ecosystem can evolve. He pointed out that Tel Aviv and Silicon Valley share a culture that allows failure and supports entrepreneurs taking risks which is necessary for a startup culture to succeed.

While I missed the Cracking the Code of the Art Business panel, Arty’s Carter Cleveland, Artnet’s Ben Genocchio, Christopher Vroom from ArtSpace, Aditya Julka from Paddle 8 and Michaela de Pury explored this topic in depth.
Digital Music was also part of the agenda, another game changing industry. Says Shazam’s CEO Rich Riley, “the way people consume music is changing dramatically and it’s important that the industry responds to how people want to listen to and share music.” In other words, don’t force a square hole into a circle! 

Below, Blaise Belville and Torsten Schmidt discuss digital trends in music.

I’m a sucker for meeting a new musician regardless of what instrument they play or style they’re passionate about. As a storyteller, I often find that musicians have the most interesting stories at conferences, particularly technology ones.

Given how many Israeli attendees there are, it was no surprise to see Israeli violinist Miri Ben-Ari perform on the main stage. She had me at hello; her energy is electric, her style vibrant and her music foot tapping. 

I also attended the Wearables Panel because it’s a hot topic right now and one I have a personal interest in because the design is crying for innovation. What was most refreshing is that of the four panelists, three were women.

The problem with wearables today for me as a woman, is that none of them are desirable enough to want to wear. Despite how functional and cool they are, the design behind the wearable is still being made by technologists for technologists.
Intel’s Sandra Lopez, MIT’s Amanda Parkes and Nike’s Stefan Olander discussed the future of wearables and where it’s heading. The session was moderated by the Financial Times’ Vanessa Friedman.

Sandra and Amanda noted that while today, we might think of buying a wearable device or object of clothing on a technology site or online store, in the future, if it is a fashionable item we want to wear because of how it looks and makes us feel, then we’ll expect to buy them at more traditional retail outlets.
I certainly don’t need another technology infused bulky plastic black watch or geeky looking Fitbit-like arm band to clash with my outfits. 
Another fabulous panel of all women was the Freedom of the Internet in the U.S. and Europe. Bloomberg’s Diane Brady moderated a discussion between Miriam Meckel from the University of St. Gallen (solo shot below) and the European Commission’s Viviane Reding. 

As if suggesting that it rarely happens, Viviane says “a government should have power to do precisely what they want and need to do to make Internet safe and open.” She was fabulous btw.

The “Building a Vertical Business for the Consumer Internet” Panel

Adding some humor and controversy to the DLD stage was Douglas Rushkoff, author of Present Shock. “A photo with $4.6 billion dollars printed under Evan William’s face in the Wall Street Journal is NOT disruption,” he asserts as he talks about humanism and how current economic and investment models are not necessarily supporting the best entrepreneurs and ideas.

If there’s not a significant return on investment, then the idea and entrepreneur doesn’t get funded, when in fact, it could return a small return on investment and perhaps offer something of great value to the world. The money guys around me seemed to have smoke coming out of their ears while he was talking. It would have been fun (and spicy) to have a debate after his talk!
On a media panel moderated by Jessica Lessin, John Markoff and Steven Levy discussed the state of technology journalism and how it has evolved over the past twenty years.  

“The art of real investigative reporting has been lost to fast twitch journalism,” says Levy who went on to share his opinion on the pitfalls of curation. He suggests that after content gets recycled umpteen times, no one knows who the original author is anymore since the primary source gets lost when it is replicated so frequently. 
Below, the 20 Years of Funding panel included Landmark Ventures’ Zeev Klein, Acton Capital Partners Christoph Braun, Time Warner Investments Scott Levine, Israel Growth Partners Moshe Lichtman and Greycroft’s Alan Patricof.

The closing interview was originally slated to be a fireside chat between Richard Saul Wurman and Iceland’s president Ólafur Ragnar Grímsson but there was a change of plans. The final act was instead, a touching interview between Yossi Vardi and his former “boss” Steve Case.

Steve talked about his old days at AOL where he said he was less of a CEO and more of a mayor. In those days, he said the focus was on the 3 C’s: context, content and community.  

Other pressing issues he raised was the fact that we’ll fall far behind the innovation ladder if we don’t make it a priority. “Immigration reform necessary to make sure we attract the best people to Startup America,” he said. Vardi agreed which led to the role of startups today and how people will succeed. “People are not interested in facts, they’re interested in good stories,” says Yossi. 

Now, please join me on a visual journey to DLD NYC, starting with the DLD NYC Band Michael Aranella and his Dreamland Orchestra.

 Shahar Nechmad
 
 
Dina Kaplan

Ryan Rzepecki of Social Bicycles, David Rose with his new book Angel Investing, Brad Templeton and Dr. Amol Sarva.

 Steve Case watching one of the presentations from the front row.

I went back in time when I ran into this trio — a former dynamic team together so many years later minus Jerry Michalski of course. Below, Daphne Kis, Kevin Werbach and Esther Dyson.

 Gino Yu, Renee Blodgett

 Yossi on stage

 Lakshmi Pratury, Steve Case, Renee Blodgett

 Sunny Bates and Nate Mook

 Dan Dubno and Gary Bolles

 Don Dodge, Petra Vorsteher, Renee Blodgett, Shara Nechmad

 Peter Hirshberg

 Jeff Jarvis

 Lakshmi Pratury, Asha and crew

 Lara Stein and Yossi Vardi

Steffi Czerny

 Renee Blodgett, Burda’s Olga Kammerer and ELLE Magazine U.S. Correspondent Nadine Sieger 

The sax player gave me a closer look at his marvelous instrument.

Simeone Simeonov 
 

 Stephanie Hospital
 

 
Holly Harper Dodge & Don Dodge

Andrew Keen

 
 
 Stuart Gannes
 

Did I mention that they had live entertainment at the closing night after party? 

Kudos and hats off to Steffi, Yossi and team for pulling off yet another perfectly crafted and curated event!
All photo credits: Renee Blodgett, except for the group shot of Creative Cities which was pulled from the DLD blog.

Reflections on the East Coast West Coast Thing…

Preparing oneself mentally for leaving America’s East Coast and its way of viewing the world is something I’ve done six times now, the first transition was to America’s south, followed by Arizona and southern California and then, a few overseas stints where I lived in a variety of luxury, shacks and working class suburbs. In between, I hung my hat in villages, on a kibbutz, along the coast and amidst urban decay and sprawl…..I did it all.

Above, rural Virginia in all its glory, on a cold and brisk winter day.
Then, after many years doing what I was told in the Boston corporate world, I stored a three bedroom house in some warehouse in New Jersey and drove west in a silver Honda Accord named Hamilton with a kayak rack on its top. That was a decade ago. He’s still with me btw and purring along.

Above, Boston’s Charles River at dusk in the days when I lived there, not long before I moved west.
When you’re born and bred in New England, East Coast roots are what you understand, what you know and connect to and the soil you want to touch when the tides are down, at least that’s how it is for most people. I cried as I drove north on Route 128, for what I thought would be the last time, in a very long time. The car was packed, oozing with stuff I later would never need but couldn’t part with at the time, and I looked like a young and modern version of a Beverly Hillbilly daughter, except with more miles under her belt.
I was bound for Canada since I was always one for choosing the path less taken and certainly zigzagging north and south over borders was one such way to do just that.
I could have taken Route 66 of course but I figured I had decades to tackle that one. Perhaps when I was old and gray and could whiz across in a slick purple aerodynamic RV just because I could?
En route, I was open to landing somewhere else other than San Francisco if another place spoke to me with more clarity, Portland and Seattle being on the top of my list, mainly for its access to some of the most beautiful mountains and scenery on America’s west coast. My alternative route brought me into Canada, where I lost my radar detector during a police stop (who knew they were no no’s in the Maple Leaf country?), before I then ventured south again through Wisconsin and Minnesota, both of which I loved.
It was summer, so fishing and camping were the order of the day, all of which I resonated with growing up in the Adirondack Mountains. (below a shot taken from this past fall of a trip through the Adirondacks – sunset at Caroga Lake).

I headed north again before making a central b-line through parts of Kansas, both Dakotas, Idaho and Montana. There I spent time in the land of the free where I discovered the solitude of America’s western lands — the nothingness of the plains where you could hear a pin drop and the air was quiet one minute and menacing the next. Ahhh yes, a decade ago.
I was younger then. I had visions of wearing a cowboy hat and boots with faded torn jean shorts and a stylish checked shirt that fit tightly but appropriately across my chest. Silver cuffs hung from my right wrist and a funky leather watch with an antiquated plate hung from my left. My visions included sitting at the counter of some $1 a coffee midwest diner with a girlfriend who was similarly dressed so we didn’t look too out of place in a town we knew nothing about.

Later, we’d tackle some dive bar where Harley Davidson addicts would play pool around us while we drank $3 tequila shots and listened to Rock from our time on some worn out juke box. All of this, in a place where no one knew our names. Pure bliss.
I was alone for part of this trip and with random friends on other parts – they’d fly into a designated city and I’d pick them up until I dropped them off at an airport in a different state and continue on my journey. I learned oddball things about the country all the way across this big vast land.
I drank wine in Idaho by night and hiked by day, chowed down on hamburgers in small towns, tried local brew beer, picked blueberries, and wrote poetry with Craters of the Moon as my backdrop. I sat on haystacks in Wisconsin and laid my head among tall grass while one hung between my teeth as I looked up to a clear blue sky. I had a solo picnic behind a church steeple in a deserted ghost town that has barely changed a wink since it was first built in 1880.

I dreamed of a movie script I’d write one day as I laid my eyes on the magical never-ending Badlands for the first time.

I pissed on South Dakota soil, listened to youthful rock bands play in pubs till 2, tried karaoke against my better judgment, sampled whiskey during a bowling match in a place I can’t remember the name of, and went bareback horseback riding in Washington State. I discovered Blodgett Oregon and sat in its library doing family research before landing in Portland where my first stop was the city’s finest chocolate shop. Clearly, I had my priorities in tow on that trip.

This trip would surely be different. Not only was it winter this time around, but my perspective on life had changed after spending so many years on the untamed risk-taking west coast. That trip so many moons ago, felt more youthful somehow, but the fact that I was ten years younger was only part of the equation. The goal was to move states and to one about as far as I could go to from Massachusetts. As a crow flies, it was roughly 2,700 miles although I took so many detours, I probably added another 1,000 to the trip in the end.
Portland or Seattle didn’t call loud enough and San Francisco was where I ultimately landed. Ahhh yes, a decade ago.
Over the past year and a half, I spent more time on the East Coast than not and my heritage and all of the memories that go with it, wrapped its way around me like a little girl’s arms do to an adult leg during the shyest of moments. It wasn’t a bad thing. It’s not as if it called me back for good, but in all the most beautiful ways, my time there reminded me of the things I love about the Atlantic side of this Yankee land and just how different its people are from those I’ve been working and playing with for so many years of late.
Truth be told, I love the East Coast. I love the way people talk, their philosophical canter, their humor and wit, their directness, the way they look into your eyes rather than past them when they talk to you and their authentic honesty when you need it most. Some of you will disagree with the last one since New Englanders are known for being more discreet and conservative than West Coasters.
But, somehow I always managed to draw the truth out of my East Coast friends and when I needed raw honesty and perspective, I asked for it – hard and direct, the way we do in New York. And so, on a very cold but clear day in mid-January of this year, I set off on another drive across country to help another “life” move. We had a small apartment to clear out and despite its size, it still involved packing dozens of boxes and stacking a car full of more, not to mention loading up a large Yakima cargo box that sat on the top of a five year old gray Chevy Pontiac we named Vinny that was set to make the long journey.

Oddly enough, I felt somewhat melancholy about the departure, not unlike I did a decade ago even though my place was still on the west coast. There was something nostaglic about it and familiar – I had gone through this before and while last time, it was leaving a home behind, this time, it was leaving months of a different life behind, a life filled with diners who proudly served homemade chicken noodle and matzo ball soup, bagel and pizza shops on every corner and crisp cool evenings where we’d take late afternoon walks past the Long Island Sound.

The sunsets at times were even glorious. The below shot was taken in the Bronx, crossing the bridge to City Island at sunset this past fall.

Yet, it’s a much harder life in New York, something I had forgotten since living in San Francisco for a myriad of reasons those who have left it behind, well know.
People tend to harder. There’s always an edge. Traffic is busier. Prices are higher. The pace is faster. Houses are smaller. Jobs are more hectic. The demand is more intense. Schools are more crowded. Climate is harsher. Getting things done takes longer. And so on. But…it was a way of life I knew so well because it was part of my DNA – after all, I first learned how to walk on New York soil.
Nostalgic as it was, we were eager to drive towards warmer pastures, calmer waters, gentler voices….and skies where serenity is the order of the day. To a place where priorities are not about doing but about being. With that frame of mind, we made our way out of the Bronx after one final stop that had to be made — Dunkin Donuts on Bruckner Boulevard. Sipping our piping hot coffees quietly, we made our way across the George Washington Bridge for the last time in our as unpretentious as they get Pontiac.

It was a bitter cold, but clear day. Snow, sleet or rain didn’t get in our way and we missed a New York City blizzard by less than a week. 104.3 played on the radio in the background and we stirred gently as we made our way across the New Jersey border – moving in the car was a bit of a challenge given how packed it was and it wasn’t until we hit Virginia that we were able to shuffle things around to make for more comfortable living quarters, for that is precisely what Vinny would become for the next month on the road.
We passed smokestacks in Newark, and made our way south to Pennsylvania taking in its like-winter skies along the way.

Covington Virginia too had smokestacks, a not-so-common sight in the industrial East Coast where manufacturing plants still thrive.

When we reached Maryland, we were greeted with yellow and soft peach skies set against bare winter trees.

West Virginia skies at dusk were similar, as were its trees and hills. Misty. Dreamy. Cold. Clear. Soft.

Through the car window en route.

The skies would get even more dramatic before night’s end.

Our first stop was the Omni Homestead in Hot Springs Virginia and yes, it was rural and yes, it was surrounded by thermal hot springs, a perfect healing remedy after a long tiring drive from an urban sprawl. Read my extensive write-up on We Blog the World on the oh so traditional Omni property, the stunning wildlife and acreage surrounding it and the infamous Warm Springs Baths and Pools where Thomas Jefferson himself soaked to heal his aching body.

While still brisk in the evening, arriving in Virginia was a lovely reality check that the Bronx was no longer in our rear view mirror and the bitter cold New York winter was behind us. Alas, we hadn’t seen a Dunkin Donuts since morning. Our drive from Virginia would mostly be rural. It was the first of many rural drives to come on our long journey through middle America.

The eastern part of the country with its wide open spaces and hills, would soon open up to glorious trees and peaks when we hit the edge of the renowned Shenandoah mountain range.

For those of you who haven’t had the pleasure of greeting Virginia’s stunning Shenandoah mountains, it spans 73 miles long across Virginia and West Virginia. The steep, narrow, sandstone-capped ridge extends from northern Bath County in Virginia to southern Hardy County in West Virginia.

The stretch serves as a haven for both family vacations and romantic getaways alike. There’s plenty of hiking as you’d expect, but what you may not expect to find are vineyards, breweries and of course the nearby hot springs. The Blue Ridge Whiskey-Wine Loop is a self-guided tour of some of the loveliest vineyards in several counties in Virginia’s central Valley.  And, of course, the drive is breathtaking with plenty of views along Route 40 as well as numerous side roads you can take for a variation to the main road.

Reflections aside, we were well on our way to a month long journey that would forever transform our lives, as all trips of this nature tend to do. And, most importantly, we were ready. It was time and we couldn’t wait to embrace the wide open road ahead of us.

This is the first post of many that covers our cross country trip — while we crossed 15 states, our coverage can be found on the following We Blog the World state pages where we spent time: Virginia, Tennessee (Nashville, Memphis), Mississippi, Arkansas, Oklahoma, Texas, New Mexico (Santa Fe) Arizona and California. The coverage will span from late March through June 2015. Also be sure to read our extensive write-up on Massachusetts from last summer which includes the North Coast, Boston and Cape Cod. Don’t ask us for our favorite state because they were all truly magical and each place has its own known — and unknown — gems.
Photos: Renee Blodgett

CES 2015 Wrap Up: From 3D Printing & Connected Devices to 4K TVs & Infrared Cameras

SAND 2014, The Nonduality Event That Bridges Science & Spirituality

SAND is such a great name for a conference and no, it doesn’t hold that acronym because it’s a travel conference that focuses on adventure in the sand. SAND stands for and is about all things that encompass Science and Nonduality.
The mission of SAND is to forge a new paradigm in spirituality, one that is not dictated by religious dogma, but based on timeless wisdom traditions of the world, informed by cutting-edge science, and grounded in direct experience.

I first attended the event two years ago (see my blog post from 2012), when it was held in Marin, just north of San Francisco. While they have an annual event in Europe as well, the U.S.-based event is always held in California.
This year, they headed south and set up shop for their nearly week long event at the Hayes Mansion on Edenvale Avenue in San Jose California, a resort which was once a lavish private estate.
People across continents and from all walks of life started flowing in on October 22 for this annual gem of an event. It was an entirely different vibe this year and I’m not sure if it was due to its extravagant venue choice, the fact that the quality of the content was even better or that I’m a little further along on my spiritual journey. My guess is that it’s a combination of all three.
Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old mansion was transformed into a spiritual wonderland inside and out. Outside was an experiential oasis, which included a sound therapy tent run by Danny Goldberg (below).

Here, you could lie down and go into a deep hypnotic relaxation through a series of vibrational sounds. The sounds and vibrations of singing bowls, gongs and chimes guide us into a deep meditation, passing through our body and opening blockages while allowing our minds to quiet.
A wide range of ancient world traditions from Confucianism to the Pythagoreans’ claimed that sound could not only “tune the soul” but affect our cosmological & social worlds as well. I couldn’t agree more – the experience was transformational.

Also outside was another relaxing technique in the form of a bed, a floating bed that is. The Floating Bed, a company started by John Huff, is mishmash of creativity, comfort and paradise. Says John, “not only is it great for a more relaxing and deeper sleep, but also useful for people with disabilities such as Autism, Autism Spectrum Disorder, PDD-NOS, Aspergers, Fragile X, ADD, ADHD and others.
Allowing the swinging bed to gently swing you back and forth while watching the world walk by, was a lovely way to spend a relaxing hour at the conference. I imagined where I could put such a contraption in my home and then remembered that I lived in a city. One can dream however, one can dream…
While the first time around, I tried to take in as many sessions as possible, this time I honored a more non-intentional flow. In other words, I didn’t map out my agenda in advance nor did I make sure I had to attend every important talk by every renowned academic or yogi. I went with the flow and what my own bio-rhythm told me to do.
Using this approach, I met exactly who I was supposed to meet at the right time. By being as present as I could at every given moment despite the intellectual and spiritual eye and audio candy being thrown my way, the individuals I met, the experiences I had and the conversations that transpired along the way, were that much more powerful.
Being in your body as much as possible at an event like this is as important as digesting the data if not moreso, for it is through your body and spirit that you transform, not through your mind. From TransDance, yoga and meditation to art expression, RUMI poetry readings and Qigong with master Mingtong Gu, there were a number of ways you could experience mind/body immersion.
The community itself is what allows you to better process what you process during your SAND experience. Most of the people who attend could also be speakers, which is how profoundly interesting the attendees happen to be, alongside warm, authentic and soulful.
This is a community that spans religions or simply has none, however their core is central to the nonduality vision, which is to embrace a new integrative paradigm in which science and spirituality reenter into meaningful dialogue.
The idea is to authentically bridge an empirically responsible and non-dogmatic spirituality with a humanistic science willing to consider questions of context, perception, meaning and purpose. AND, that is precisely what happens at SAND….the melding of ideas across cultures and disciplines is discussed in hallways, in the bar, the experiential rooms, at the sessions, and over dinner.
In between the formal and structured content is quite frankly, is where the real magic happens at SAND. Below, co-founder Maurizio Benazzo talks about his own insights and inspiration for starting the event.

Imagine a conversation on healing the schism between science and spirituality while forging a new understanding of what it means to be human, with a professor of science, an emergency room doctor, a holistic healer, a film producer, a musician, a martial artist and a technology entrepreneur all within an hour.
Mind boggling is an understatement and within that boggling comes a little bit of chaos and confusion, all of which is designed to open you up to new possibilities and definitions of humanity as we currently  understand it.
The result is a profound mashing of ideas through both heart and mind, allowing you to leave not just refreshed and re-centered but able to tackle the world around you in a much more compassionate way while leaving ego behind at the door.
The more you tap into the world of consciousness and interconnectedness, the more you are able to celebrate the mystery of life and the love that emanates from it, a far cry from seeing the world and the players on its stage as cynical, which is easy to do given how unconnected people around us seem to be on a daily basis.
Those who are some of the best in the world in helping you tap into your highest levels of consciousness showed up at SAND for the week, including the likes of Rupert Spira who led some of the morning meditation sessions — I loved his calmness and powerful presence.
Other session leaders, speakers and topics included Yasmin Bar-Dor on finding harmony in this moment, John Hagelin on entanglement, space-time wormholes and the brain, David Barash on biology and self as functions, Meriel Gold on the ground of being, John Prendergast on secrets of the heart, Richard Lang on seeing who you really are, Sally Kempton on Shakti and self awareness, Ellen Emmet on the awakening body and Gabor Mate on mind/body unity and the stress/disease connection — this was a powerful talk btw.
There was also Adam Hall on the polarity paradox, Stanly Klein on quantum mechanics and the entanglement of life (this went deep, so artists and right brain thinkers beware), Scott Kiloby on addiction, Paul Smit on enlightenment for lazy people, Edward Frenkel on mathematics as hidden reality, Swami Beyondananda on inter-spiritual nature and conscious agents, Donald Hoffman on entangling conscious agents, Nick Day on how movies and storytelling can connect us across time and space and Lothar Schafer on quantum reality and the spiritual mind.
And this my friends, is nowhere near an exhaustive list of the talent and pure energy I discovered at SAND this year.
Some of my Top Highlights:

Judith Orloff who suggested that vulnerability is our deepest strength. She says, “being in fear makes you present.” Check out radicalchoices.org.
Coleman Barks and his beautiful RUMI poetry readings (below and my slightly cut off video of him speaking here).

Attendees who asked and challenged questions like:

When you’re practicing the passion of your life, you’re not seeking, you’re cultivating.
What if we were free enough to be whatever we happen to be at any moment?
What’s key is being intimately honest and present with where you’re and being okay with all of it regardless of what is going on.

The wonderfully inspiring graphics and art by designer Rico Martin – check out www.richimage.com.
 

Susanne Marie who suggests that Embodiment is never ending.  (in the peach sweater below) She says, “the wholeness realizes there’s a process going on. Know that nothing can be lost in that process. Step back from the experience and realize you are the space that everything is arising from.
The space itself is the whole and within that wholeness, that’s all there is.” On fear, she says, “one of the ways to deal with fear is to break it down into sensation.
Everything you’re feeling is part of your own wisdom — your own wisdom, which is the purest kind. If we can get close to that fear, we’ll suddenly notice an awareness of a piece of it that we define as fear and something else that we inherently already know.
That knowiness of what is allows us to step back from the fear while at the same time walking towards it. Once you walk towards it and rest with it, there’s a reflective piece of it all that you just know. All experience is good. One piece of what I’m feeling is not any worse than another because it’s all part of a greater force at work.
Fear is all of these aspects of emotion and none of it is separate from God. When you are truly there with that, fear is just a sensation, nothing more….and then you’ll find that the fear dissipates.” I loved her energy!!
 
Gary Weber, who talked about the necessity to upgrade our mental operating system. He says, “if we can change our thinking just how we did from flat earth to round earth, we stand a chance.”
He described the challenges with our current problematic operating system and how to decrease your self-referential internal narrative, fears, and desires and function more clearly and effectively, operating in “now, now, now” from a place of peace, presence and stillness.  
See his video on this topic, which has much of the same content as his SAND presentation. I love his style and his ability to nail the most fundamental obstacles that get in our way through humor and direct candor. More info at www.happiness-beyond-thought.com.

The Importance of Breath. So often, we are running around and don’t think about how we’re breathing, how shallow it is and how often we actually hold our breath without even realizing it. I discovered SPIRE, which is currently in beta. Below, founder Neema Moraveji gives me a demo.

Spire monitors and analyzes your breathing patterns in real time to show when you are focused, tense, or frazzled. Stress triggers the brain’s ‘fight or flight’ response, causing elevated heart rate, muscle tension, and shallow breathing. Your breath connects to your brain through the longest cranial nerve, the vagus, to influence your body, brain, and state of mind.
 Improving the way you breathe eases pressure on the heart and cultivates a ‘rest and digest’ response in the brain. Spire helps monitor this and gives you feedback in real time and over time so you can improve your breathing and therefore, your overall quality of your health and your life. Below is an interview I did with Neema. Have a listen.

Film – All About Nothing from directors Paul Smit and Robert van der Broek. I had an opportunity to speak to Robert briefly afterwards who came over from Holland for the event – I loved his energy, so be sure to watch out for the film in the U.S. More info on Robert’s site at www.allesoverniets.nl.
Qigong with Master Mingtong Gu: in this very educational and yet completely in your body session, Mingtong Gu took us through the various meridian points of our bodies and as we went there, we focused, chanted and released, relaxing into our breath and into the presence moment.
Wisdom healing Qigong was credited as the most effective method of Qigong healing by the Chinese government in 1997. Its success lies in these six treasures, or golden keys as it is commonly referred to: Haola (“I AM”), Inner Smile (“I am LOVE”), Service (“I am Connected”), Trust (“I am Enough”), Chi Field (“I am a co-creator”) and Practice (“I am NOW”).
His teachings involve showing people how to get energy to flow more freely through movement, sound and mind visualization and meditation.

I also discovered another product, which isn’t quite there yet for consumers given its $13K upward price tag, however could be a godsend for health practitioners and holistic healers. The brain child of Harry Massey and Peter Fraser, miHealth is a practical system for detecting the body’s fields and correcting areas in the most need.
I tried this nifty device on site and sat with Todd Zimmerman from NES Health (the parent company) who walked me through the process, how it works and where it can be beneficial in both clinical and non-clinical worlds.
After placing my right hand on their non-invasive, clinically researched, handheld device, the miHealth system did the rest.
The combination of the connected device and powerful software produced a print-out of areas where I had blockages. This biofeedback allows practitioners to locate, unblock and release energy blockage in areas of the body. The idea is to see beyond symptoms and provide a more effective and targeted way to rejuvenate the body’s energy by releasing energy blockages throughout.

From scientists, philosphers, physicists, spiritual healers, sufi and zen teachers, yogis, and anthropologists, to musicians, artists, film producers, academics and psychotherapists, the nondual conversation is a rich and rewarding one, for through all of it, there’s a desire for oneness, something that if we were all to allow ourselves to go there, would be the most peaceful serene sensation we’ve ever known.
Through that level of personal transformation, we can transform people around us, including the planet. And, while on this path to a so called golden age for humanity, you’ll found beauty, purpose and deeper understanding in the simplest of things.
Truly, the….simplest of things, the opposite of complexity, which is what we’re getting hit with on a daily basis, one of the most dangerous ones being, digital information overload.

 
 
The nonduality conversation is beyond what we think of as science today and beyond what we think of as spirituality today – it’s where Eastern Mysticism meets Quantum Mechanics in a compassionate and very present way. 
It’s about getting fear out of the way and incorporating more now into your life. It’s about getting rid of the “what if’s” and the suffering we create by worrying about the past and the future, rather than focusing on the preciousness of the moment.  
 
And, of course, while you’re in that precious “now” moment, we need to be reminded to take things a little less seriously and add some humor to this thing we call life. On that note, it seems appropriate to introduce you to Master Puppetji who I wrote before.
 
His message is simple: “you take life too seriously. Enlighten up.” (see video)
 

 
Once again, Maurizio and Zaya Benazzo did an outstanding job pulling off a stellar line up of speakers, films, sessions, experiences and attendees.
 
Remember that we are all on our own journey. It’s important to recognize this and move the needle forward one step at a time until we are free from the thought (and thoughts) that bind us from living a remarkable life every minute of the day.
More info can be found at http://www.scienceandnonduality.com.
Photo credits: All photo credits Renee Blodgett except for the SAND sign, which is from the SAND website/graphics by Rico Martin and Rich Image, top image unknown.
 
The blue science/head image also Unknown. Photo of Master Mingtong Gu from www.chicenter.com. Read We Blog the World’s sections on spirituality and mind/body.
Also connect with me on Twitter and follow my latest tweets @weblogtheworld and @magicsaucemedia and photography on We Blog the World @Instagram and Pinterest.

On Japanese Quirks: Getting Over the Tokyo "Thing"

I spent a few weeks in Tokyo, the well recognized global city most frequent travelers have been to more than once. For this well-traveled chica, it was my first trip, largely since I had been told for years how hard it is to get around as well as how expensive it is to get around.
People also talked about the language barrier and truth be told, none of these stereotypes should scare a long time traveler and for some reason, between the stories and the radiation in the north, I put Japan on hold for awhile.

In just a few days, after nearly losing my cool getting lost five times in Shibuya’s massive maze of a station, I fell in love with this renowned global Asian city.
First of all, a few surprises for the record. Formal But Genuine Friendliness: I was astonished how friendly people were despite the language barrier. Regardless of whether I was pointing to my map trying to get directions from a subway station to a restaurant or shop, or simply saying hello, I was greeted by a warm smile and a concerted effort to help even if they didn’t speak any English at all.
One day as I flew forward in an effort to catch a fabulous shot in the north of Tokyo, I ended up face first on the ground, my camera lens thankfully was still in tact when I finally looked up. What wasn’t in tact was my knee, which had lost a chunk of skin and was bleeding profusely. I tried to ignore this little incident because there were far too many photos to take and food to try, however a few women nearby came to my aid by pulling out band aids and antiseptic from their purses and offering them to me.
They wouldn’t leave me alone until they were sure that my wound was covered and I was happily on my way. A similar thing happened in the airport on the way to Tokyo.
A Japanese woman sitting near me before we were due to board, noticed that I was shivering from JFK’s overly active air conditioning system. She grabbed her shawl and wrapped it around my shoulders, which not only took me by surprise, but for a moment, I thought I was in a small village and not an international city airport.

The act brightened up my day and frankly, my long flight ahead. It’s All In the Order & The Details: Japanese people really care about the details. From great design to clean lines, I found things in order nearly everywhere I went, from prestine hotel rooms to efficient sushi bars.
The shops were also well organized and I always felt like I was being “treated” after leaving a shop where I had purchased something, a bit like upscale shops in Paris make you feel after you’ve parted with your money. They also know how to present themselves….well.
Whether it’s women and girls in beautifully presented komonos or men in white business shirts who still looked good while they were drinking in a bar hours after they left work, it was a joy to see given how sadly accustomed I’ve gotten to the logoed t-shirts and jeans look in Silicon Valley.

Hair Cuts & Styles: Clean cut, design and sharp angles are the order of the day. I found this to be true in both women and men. They’re also not afraid of going wild with color, which I love!

Hair salons were literally everywhere and reasonably priced compared to American standards. I had the feeling that you’d get higher quality stylists for about 30% less than New York or San Francisco for average ones.
Heated Toilet Seats: I’d be remiss if I didn’t give Japan’s toilet seats its own category. Heated and overly technical toilet seats were literally everywhere. I found them in restaurants, hotel rooms, and even shops. It’s not just that they’re heated, but there are several modes you can choose from for a variety of things, including the power level of your flush. You can do a soft flush or a more powerful flush depending on what is needed. It’s certainly efficient although I have to admit, I was confused on more than one occasion and just wished it could read my mind and take care of the flush for me.
Great Restaurant Ambiance Inside & Out: I loved the restaurant scene. Aside from the sushi bars which you could find throughout the city, there were other more classic places where you could combine a cooked meal experience with music. Take Kuriya Restaurant in Tokyo for example, which also offers jazz on selected evenings.
This restaurant is on a side alley in the trendy Omote-Sando area which is also very popular for shopping.
Not far from the Omote-Sando area (a ten minute walk away), I discovered this cute little Japanese restaurant with the following entrance. You feel more like you’re going to enter a garden than a restaurant and the inside was equally as charming, with plants scattered throughout.

Remember that its a global city so despite the fact that there are boat loads of traditional Japanese restaurants, sushi and noodle bars, you can find many ethnic restaurants, more popular in some neighborhoods more than others.
Not far from the Yushimi subway stop in the north of Tokyo, I discovered Dela, a quaint little French restaurant that served up crock pots of cheese and onion soup and had a fairly extensive list of French wines, including a Bordeaux I was happy to sip slowly throughout the night.

Japanese but modern is Uotaru Restaurant on Kasuga Street in northern Tokyo.

Fun Side Streets & Alleyways: The world is but a maze in Tokyo where you can literally find an interesting side street or alleyway off a larger street in nearly every neighborhood. The following side street is near Asakusa – note the chaos, but also the culture and the color.

Below is taken near Shinjuku.

Quirky Bright Objects: Because of their love of all things electronics and entertainment, it shouldn’t be a surprise to find nearly life size brightly colored statues and objects throughout the city. Of course, they’re not everywhere, but in more populated areas, you’ll spot things like this.  This was taken near Cat Street, a widely known shopping street where hipsters hang out.

The bright and the loud extends beyond objects onto city walls. The below shot was taken in another popular shopping area – Takeshita Street.

Martial Arts & Theater: It goes without saying of course, but Tokyo has its fair share of martial arts and decadent costuming. Theatre is also celebrated and there are options throughout the city where you can see classic performances.

 Color: I’ve mentioned color quite a few times, but it shows up in places you’d least expect it such as the choice of paint for a building that would have remained gray in another city. Because the Japanese love gardens, there always appears to be flowering plants peaking around every building.

The Tokyo Tower Et Hem The Japanese Eiffel Tower: The Tokyo Tower was obviously inspired by the Eiffel Tower. Despite being taller than the Eiffel Tower, Tokyo Tower only weighs about 4,000 tons, 3,300 tons less than the Eiffel Tower.
The below shot was taken while I was whizzing by in a car, so it doesn’t look as grandiose as it looks in real time.

 Size Matters: While you might think that London’s Picadilly Circus or New York’s Times Square are massive and confusing, they are country sisters compared to Tokyo’s Shinjuku and Shibuya’s districts.
Overwhelming at first, you’ll soon find yourself like a kid in a candy store, intrigued by the size and choice of colors throughout the city. Below is taken in the Shinjuku area.

Here is a video I shot walking through Shinjuku late at night.
 
Diversity in a Homogeneous Kind of Way: While on the surface, it appears that everyone looks like they’re from Japan and its population even in Tokyo, is not as mixed as you’d expect, people are very individualized, expressing themselves in creative ways that make them stand out from the crowd, rather than blending into it.
I wondered if part of this wasn’t because of the former generation’s more traditional expectations and that the subsequent generations are wanting to set an example. There are several books out about this including The Lost Generation.

It’s Not As Traditional As You Think: While there are plenty of traditional restaurants, cafes, bars and shops, in the hipper neighborhoods like Omote-Sando and Shibuya where hipsters crawl the streets till the wee hours of the morning, I discovered many more cosmopolitan cafes where you could as easily be in New York.

Funky Fashion: I LOVED the fashion in Tokyo even though a lot of it isn’t necessarily a fit for my own personal style. Color exudes….everywhere. From shoes to komonos to more modern shirts and dresses.

White Gloves, Hats & Umbrellas Everywhere: Women take their skin seriously throughout Japan, not just Tokyo. Wherever you go, you’ll find them wearing long white gloves to protect their arms from the sun.
Every woman seems to wear a hat, which means that the hat stores in this country are incredible. I bought three hats in Japan and didn’t intend to buy any – love love love them.
The best hat store was one I discovered on the main drag at the Asakusa Market and yes, I did leave with one from his shop. Umbrellas are also incredibly popular and you’ll find women carrying them everywhere for protection from the glaring sun.

Bikes Everywhere & None of Them are Locked: I kept expecting someone to show up from around the corner of a shop, someone who was dedicated to watching all of the unlocked bikes in the street that is. Everywhere I went, regardless of neighborhood, I found unlocked bikes everywhere. Apparently bicycle theft isn’t a problem – how unusual for a global city but also refreshing. It reminded me of Stockholm, Oslo and Copenhagen.

Safety and…Unattended Children: Unlocked bikes throughout the city brings me to safety. The other shocking thing was how many children I kept running into who were unattended.
Even in boisterous places like Omote-Sando, I saw small kids in their school uniforms, walking alone. They’d have their cell phones with them, backpacks on their backs and confident in their stature as if they knew exactly where they were going and hadn’t a care in the world.

Shibuya Madness: Shibuya is as mad as everyone says it is. Regardless of whether you’re there by day or night, it’s a massive maze that can be confusing even for those without the language barrier. That said, it’s a fascinating place to get lost and there are some fascinating shops and restaurants in the streets surrounding the main square.
Even if you hate crowds, you must go there for the experience regardless. Despite how many cities I’ve been to around the world, this one had me in awe again and again, each and every time I went there, which was a few times before my cruise and a few times after I returned to Tokyo.

Prestine Gardens: Does every Japanese citizen grow up caring about gardens? It appears so since I found plants outside of nearly every apartment or home regardless of neighborhood and they were all manicured.
The below prestigious and well kept gardens at the 5 star Otani Hotel is another example of where it extends to public places as well, which are not public or private parks. I stayed at the Otani and absolutely loved it.

Incredible Service: Prestine gardens and great cafe for nature (and things) extends to the service the Japanese provide. While the 5 star Otani Hotel in Tokyo may have been over the top in graciousness and service, the Keio Plaza Hotel, where I stayed for the last couple of nights, is a four star hotel that makes American four stars look like two stars.
Below two employees help me with my luggage, grabbing it the moment I walked through the door. Later, BOTH of them escorted me up with my luggage, asking me if there’s anything else they could help me with again…and again.

Below, like everywhere I went, I was greeted with the warmest of smiles at breakfast one morning.

Speaking of Breakfast: Breakfast buffets in Japanese hotels are incredible. I could never understand why Americans would opt for the hotel restaurant that had American and western choices, when you could get the display of delicious Japanese options that are on offer. Have a look.

Bottled Drinks and Cigarettes EVERYWHERE: At first, I found myself hoarding bottled water every time I left one destination for another, because of how hot it was in Tokyo over the summer.
I later learned that this was a useless exercise since there are bottled drink machines literally on every corner. The great thing about them is that they’re inexpensive as well. For around $1 or $1.20 a pop, you can get bottled water, iced teas, juices and sodas in a nano-second every time you’re thirsty. It was one of my favorite things about the city.

 The Electronics Thang: I’d be missing an important part of Tokyo culture if I didn’t mention the electronics insanity of Tokyo.
There are a few neighborhoods that are worth exploring for electronics and one of them is in and around Shinjuku, which by the way, is a stone’s throw from the Keio Plaza Hotel.
 The other one is the notable Akihabara Electronic City, which is home to the world’s largest electronics and electronics consumer goods in the world. Offerings range from appliances to computers and everything in between.

City Boat Rides from North to South: Not everyone I spoke to knew about this which I found surprising, but you can catch boats and cruisers from north to south and south to north, which is a great way to see parts of Tokyo not easily accessible by train or foot.

Some of the views from my boat ride, which only lasts around 20-30 minutes each way.

Hipster Shopping & Movies in Roppongi: I discovered this neighborhood and shopping area by accident despite the fact that its a very well known urban hang out in the city, by both locals and tourists. Roppongi has a massive shopping center that is open late – below is the view of the ceiling and surrounding area as you come down the escalator.

Sense of Honor: Honor is a big part of Japanese culture, which is in Tokyo as well. People respect elders and there is a gentleness and polite formality to nearly every exchange you have. I even noticed it with taxi drivers, which I found astounding.
The service felt more like I’d find from a limo driver than a standard taxi driver. Americans and the rest of the world could learn a thing or two from Japan’s generosity and hospitality.
 Random Festivals Without Warning: I love this about Tokyo and Japan in general. You’ll find random festivals and parades when you least expect it. Below is the Shinjuku Eisa Festival, celebrated in part by a parade with dancers and drummers. It was incredible. I wrote a separate write up on the festival, so be sure to read it which includes a video of what I saw.

Did I leave anything out? What are some of the quirky and fun cultural things you experienced in Tokyo? Share below.
For more posts on Japan, see our Japan section and on Tokyo, visit our Tokyo Japan / top things to do in Tokyo section.

Soaring Fees & Declining Airline Service Do More Than Disempower Customers

While I’m not a 100,000 mile gal, I spend a lot of time on planes throughout the course of a year.  When it comes to flying these days, I think we can all agree — it’s a far cry from fun. Barely tolerable is what comes to mind.

Photo credit: Outsidethebeltway.com.
The saddening reality is that airlines worldwide brought in $31.5 billion in non-ticket revenue in 2013 — including passenger fees — which is MORE than 11 times their non-ticket revenue six years prior, adjusted for inflation according to CNN Money. Unfortunately, there’s little that we can do about it. There’s no plea here and our voices go unnoticed….otherwise, the price increases wouldn’t continue to soar year after year, not to mention new fees being added for incredulous things.

Photo credit: Dave Granlund.com.
Customer feedback no longer matters since it’s become an industry that treats people more like helpless cattle in tow than worthful customers they care about “serving.” Truth be told, I haven’t had a memorable and rewarding experience flying coach in about 8 or 9 years and it’s getting worse.
The smile comes on the video screen welcoming you prior to take off and if a video isn’t enough to make the whole experience feel less personal, I saw a recent clip where an unnamed airline actually replaced people with avatars.
During that “happy” video, you’re reminded that if you didn’t bring your own headset, you can get one from them for a mere $5 and that’s before you have to pay for the in-flight entertainment, no longer free. I’m old enough to remember when all of the “now” perks were just part of your normal travel experience — the headsets, the meals, the movie, changing your flight date or time and hell, American used to give away pens and decks of cards.
Meals in coach used real napkins laid out on the side of your plate and silverware — I’m not sure how I’m going to take a pilot down with a butter knife and silver fork, but hey, clearly they’re still worried about it. If it’s domestic, I oscillate between my two favorite U.S. carriers – Delta and American and if it’s international, I try to use one of their partners for the mileage points although frankly, it’s becoming less compelling by the day since it’s a helluva lot of work to get “status” points and once you’ve killed yourself on god awful flights to get them, your perks and benefits get set back to zero before you have an opportunity to relish in boarding ten minutes early and that one bag free perk.
I avoid United as they remain as anti-customer as Comcast does on the corporate brand list….the two companies should do joint seminars on how to piss off a customer the most in a one hour period.

Photo credit: www.thefinancialbrand.com 
 

If I don’t have a choice to go with a preferred airline partner for international flights, I choose an airline that is known for its service and simplifies traveling for me at a minimum, or in the rare case, doesn’t penny pinch me for everything. Virgin of course is the best known in this category stateside and they just came out with a credit card deal that allows you to change your flights for no fee. Remember those days? How bliss: “Customer-driven” decisions like that make me not want to ever fly another airline. When you purchase a car, design, color and safety matter a whole lot, but at the end of the day, the emotional reason for the purpose is how great you feel when you’re driving it.
Does it add to your experience and do you enjoy getting to your destination? The same applies to an airline experience. Too many airlines think they’re in the transportation business when they’re in the hospitality, service and customer experience industry, even more than a 5 star resort is and frankly, I’d argue than any other business.
That might surprise you but in a 5 star resort, I’m not counting on service non-stop for anywhere from 3 to 24 hours like I am on a flight. From movies, wine, blankets, headsets, your bag, to a fee for the privilege of sitting in a middle seat towards the front of plane or boarding a few minutes early in a line that is now longer than the regular one. I’ve even heard rumors that American is going to charge extra if you want to sit next to someone else, even if there are plenty of empty seats available. WTF?
In 2012, airlines raked in around $6 billion according to USA Today, and airlines made over $20 BILLION with my least favorite airline leading the way – United ($5.4 Billion) according to CNN Money. Australia’s Qantas Airways made $56.21 per customer — the highest amount in that particular survey. Apparently the revenue came mostly through selling frequent flier points to partners such as hotel chains and car rental companies.
Airlines that made the most from baggage fees in order of milking you dry (from a 2014 Marketwatch article), include Delta, United, US Air, America and Spirit.  Airline fees have risen from $2.8 BILLION in 2007 to over $30 BILLION in 2013 according to CNN Money. Below is a chart pulled from the same piece – original link below the image.
Photo credit: From CNNMoney.
Years later, I still hear arguments that they have to continue to rake us through the coals because of 9/11 and they’ll also argue that gas prices have gone up so they need to compensate for that too.
While that may be true, gas has also oscillated and while it was extremely high a couple of years ago, we paid $1.77 a gallon in America’s Midwest this past January. And, let’s be honest, ticket prices have also gone up and flights are fuller than they’ve ever been before – it’s very rare that I have an empty seat next to me and usually I’m sharing my paid seat with someone else when they can’t fit that comfortably in their own. (this happens a lot btw)
It takes the fun and the pleasure out of traveling. Travelaholics or business travelers who hang their hat on airlines frequently will admit that if we could skip the airline process to get to their destination, they would. In other words, it’s the worse part of the travel process — getting from A to B is NOT about transportation, it’s about the experience you have on the way.
This is why people smile when you mention the word Virgin — it’s because Richard Branson gets it. I also had the opportunity to meet Richard’s CEO of Virgin Produced Jason Felts at Idea Festival last year and he is one of the most down-to-earth souls you’ll meet sitting that high at the helm — authentic and fun! His persona and energy gives you the feeling that he actually “cares” about their customers and I’ll take it a step further, their experience of the world — inside Virgin and out.
When I fly coach, it’s such an uncomfortable experience that it’s often difficult to imagine the joy I’ll have when I finally get Italy, South Africa, Japan or wherever my journey might be taking me. Who doesn’t want to feel great on the journey there?
The problem is that most of us haven’t felt “great” on a journey to their destination in….well, years. We’ve all become accustomed to airline mediocrity, being treated as cattle (harsh, but true) and nickeling and diming every object we want to use and every move we want to make. As one woman put it who was standing in the security line before me at JFK recently, “now, it’s cattle in, cattle out, and no extra brownie points for being nice to the agent even when they were rude to you.”
Photo Credit: ECommerceInsiders.com.
Most airlines have lost the essence of what matters to customers and forgotten what business they’re in. Virgin gets it right most of the time even though they were forced by competition to follow suit with with some of those ridiculous charges. That said, Richard Branson understands that he’s in the “travel experience” business — my tagline, not theirs. It makes more sense for entrepreneurs who have successfully run high end theme parks or “high touch” resorts to run an airline since their approach to service and delivering an extraordinary experience are both so far beyond the mentality of most airlines, that their airline would likely very quickly stand out as the “Purple Cow”.
Branson realized he had to build in “aha” moments into the Virgin flying experience, from check in to behind the doors of the Virgin lounge and ultimately the on-board service.
There are a few airlines who can get away with being in the transportation business like Ryan Air, where service and quality matters a whole lot less since you’re paying so little for such a short flight. In a short flight scenario where the best deal is the order of the day, that free cushioned blanket and not paying for that tasteless processed meal isn’t your top priority.
Travel is all about the emotions and memories you have during your journey, whether it’s the journey of getting to a destination or an activity at a destination itself.  Think about it. The Eiffel Tower is just a structure – a very large and beautiful structure, but a structure in the middle of a city nevertheless. People have come to associate romance with this structure and as a result, there have been hundreds of proposals in front of it. The emotion that is associated with this structure is significant for many. Paris exudes romance and restaurants and hotels embrace it – it’s part of the French culture.
Exceptional service and including standards like a checked bag and more than just peanuts and pretzels on longer flights MUST BE the airline industry’s romance. Service and over the top customer care is to airlines what that memorable romantic experience is to Paris and why so many people flock to this popular European city.
While 9/11 was used as the primary reason airlines started tacking on additional charges, let’s face it — that was a long time ago and business & finance sites have reported how just how well the industry is doing. The additional charges have gone from annoying to ridiculous in some cases, outlandishly absurd in others. Rather than look for ways to innovate around customer service, they have looked for more ways to nickel and dime without creating more value and “high touch” moments for the customer.
Airline service used to be amazing however frequent flyers can attest that the “lack of caring” started before 9/11. And, it’s not as if airlines have been at the forefront of innovation. The same inflight magazines and barf bags line the back of the seats together with the traditional safety cards we had so many moons ago. And let’s be honest, the tray tables are cheap and flimsy and really not suitable for drinks. I remember useful cup holders on the back of some airline seats but haven’t seen those in years. There’s no place to put that cuppa coffee while you’re working on your laptop or even reading a book.
Rather than provide a memorable experience, what I’m left with today is a series of inconveniences, thanks to a direction that some operations head at one of the airlines started and others followed. Let’s look at a series of pissy moments I didn’t have to endure two decades ago, most of which defy logic and are nothing short of infuriating for a customer. That said, they have become so common that outlandish fees have become the status quo and we now live in a world where each trip is more painful than the last.

 Photo credit: FareCompare.com.
Booking a ticket: booking through an airline rep or agent on the phone now cost a fee – not the case 20 years ago. Since when did charging for a phone call to SPEND money with a company become okay? Imagine Macy’s charging you extra to make a purchase with a live person.
Booking a ticket online: while in theory, booking online has made things easier since you can jump online at 2 in the morning and purchase a ticket which I’ve done often, you incur fees and all sorts of cancellation policies that now get applied to the booking site as well as the airline.
Case in point is a ticket I booked through Expedia with Delta last year. When an emergency came up, I needed to change the ticket date and time from a flight from JFK to San Francisco. Expedia informed me that I needed to pay a fee to them as well as a fee to Delta for the change fee, on top of whatever the difference in fare was. After a whole lotta digging, I learned that the very same flight at the very same time 5 days later had many more seats than the original flight I was on, however the change fee for my $318 flight was slated to be $298.
When I looked at booking a new flight for that same route, there was only $14 difference in fare, and yet what I would be faced with was cost of a brand new ticket.
Blankets: Seriously? I once had a stewardess on United slip me a blanket saying she couldn’t bear to charge me because she found it so insidious. While I’m not a United fan, be assured that I have never forgotten that magic moment. Even though I still won’t choose to fly United because of so many previous bad experiences, she was a standout and her “out-of-the-box” attitude should be applauded, a rarity in the airline business today. Imagine a hotel charging for blanket and pillow use?
Headphone Charges: See above. Are you kidding? It is any wonder that there’s hundreds of articles out there begging the question, “what’s next on the nickel and dime me menu? Toilet paper or the privilege to use the bathroom?” Oh yeah, lest not forget I can keep them, like I need 25 flimsy plastic headsets at home. At the very least, they don’t charge you for using your own though it’s probably on someone’s list.
Change Fees: In the “we still care about customer service” days, we never had to pay for standby for same day flights if a seat was available in your class. Today, regardless of availability or the situation (see bullet 2 for an example of defying logic), you pay a change fee plus the difference in fare – same day, different day or anything in between. Bravo to Virgin for nuking that rule if you sign up for their latest credit card – oh so very smart! Doesn’t it just warm your heart to hear that?
Additional Leg Room Charges: Remember the days when you could move to a better seat if space was available on the plane? Even if something is open in the emergency row or a preferred section (which it never is anymore), you can no longer sit there without incurring an additional $50 fee. Shouldn’t seat leg room (and chair room) be ample to sit comfortably for a long haul?
Seats Are Getting Smaller And Yet: See above. It’s so politically incorrect to ask, but have the seats gotten smaller or are too many of us getting larger and larger? When I’ve raised this issue to other travelers and travel writers, they all agree that I shouldn’t publicly bring this up because of the sensitivity around it.
Even if that’s the case, if we don’t discuss it openly, how can we come to a politically correct resolution? If someone is so large that I have to share part of my space with them in a way that is uncomfortable, then I no longer have a full seat even if I paid extra for that seat in Economy Plus. If I should be forced to pay more for a seat that is simply closer to the front of the plane, shouldn’t I pay less for less than a full seat? It may sound insensitive, but we need to figure out politically correct ways to handle this moving forward, sensitive or not.
More $$$ To Sit Closer to the Front: See above. Beyond absurd, they have created a “class” that applies to sitting closer to the front of the plane even if it’s a middle seat – yes a middle seat with no additional leg room.
Paying More for a So Called Better Seat — What About Paying Less For A Lousy One? If the airline thinks that sitting in a middle seat closer to the front should cost more, what about charging less for the aisle seat right next to the toilet or galley?
Let’s be honest – these are lousy seats, from dealing with the foul smell from the bathroom to the noise and chaos around the bathroom from the door constantly opening and closing.  If they’re so hell bent on charging more for a middle seat closer to the front with no added leg space, why not charge less for a crappy seat where you can’t sleep or get any work done or if you get stuck in the back?
Wifi: Seriously, $30 for a flight? For those of you have used the various services know, wifi is rarely reliable for the entire flight. I have had so many touch and go issues with GoGo that I’ve been too frustrated to write about it yet. The codes either don’t work or when they do work, I’m connected but then thrown off 15 minutes or an hour later.
Meals: The worse thing about meals on airlines today isn’t even the extra charges even though we never paid for food 20 years ago either. Most of the food is processed or junk food (chips, nuts, processed meat and cheese and candy bars) and they charge a lot of money for the privilege of eating packaged food infused with sucralose, high fructose corn syrup, sugar and too many other unmentionables not worth naming.
For those who eat healthy and eating healthy is an important and integral part of your life, eating on airplanes today is a non-starter unless you’re in First Class or bring your own meal on board. Europe still “gets it” and hasn’t dropped to American airline food “flight” standards, at least not yet….
Drinks: Most airlines now charge more for a beer or glass of wine than at a pub or bar, even from an expensive city. And, the prices for the cheap labels they serve keep going up.
Baggage Fees: Fees, fees and more fees. Now of course, you can often get your first bag for free if you gladly hand $100 or more a year for the privilege of spending money on their credit card.
Photo credit: infinitelegroom.com.
Inflight Entertainment: Now, not only do we have to pay to see movies, but we often have to pay for each movie. The same applies to television. I was on a recent flight whose airline name I’ll omit, and on the TV menu, I had to pay $4-6 per episode.
TV used to be free for unlimited viewing and you never had to pay for a movie or the fee for a cheap plastic headset. In some cases, you can buy a bundle deal for a longer flight, but it’s not cheap, especially if you have fidgety children at your side.
Arguing with Airline Staff About Why X is Wrong or Some Hidden Fee: while we may have add to endure a frustrating moment when our flight was cancelled, delayed or we were re-routed, airlines used to sort it out and even apologize profusely for the inconvenience.
Even when it wasn’t a technical issue, you were sent to a nearby hotel and given a meal voucher – in other words, you felt understood and cared for, and that they felt sorry for the situation, which can sometimes result in missing a family reunion, an important birthday gathering, wedding, business meeting or worse. I chatted with about a dozen people on a recent flight who were over 35 but under 60 (it was a long delay) and I was disheartened by their countless horror airline stories.  
Perhaps there should be an “Airline Stress Tax” that gets reimbursed to the flyer? The toxic stress you often endure from flying is significant and has a price and yet airlines don’t seem to put a value on it. Trust me, frequent flyers do and, they are, but sadly there are few options today if any that make flyers feel empowered as a customer.
As extreme as you might think my bullets are, I’m simply trying to prove a point. These insidious add-ons have become so commonplace that we forget how emotional taxing each and every one is and how the combination of all of them has moved us out of an era of great service, something America was once notorious for, and into an era which focuses solely on increasing corporate profits over customer joy. A couple of exceptions are worth noting, something that would have been a normal airline customer experience in the past.
Sometime in the last six months, I ended a business meeting early in New York and wanted to get back to the west coast early. The thought of enduring the “fee” process or even calling to find out how ridiculous the additional charge would be, I decided not to make the call because of the stress involved in doing so, so simply headed to the airport instead. An odd thing happened. I was interjected in the queue by an overly friendly Delta representative who asked what flight I was waiting to check in for and when I explained that I had hoped to get on an earlier flight but wasn’t optimistic for all the reasons outlined above, he opened up a closed gate which led me immediately to a private area.
When I reached the service agent, I was checked into the earlier flight (4 hours before my original one) without getting out my wallet. A new boarding pass printed out with an aisle seat (my preferred choice) very close to the front on the 1 pm.  No fee or some saga story about “it’s our policy, I don’t make the rules.” What happened? I pinched myself not believing it was real and that I had somehow been transported back in time to a more formidable time.
Getting home earlier that day transformed my week given the grueling schedule I had gone through the previous ten days. I remember a time when it was simply a standard protocol for how an airline took care of their customers, an era where we weren’t nickeled and dimed for every transaction and every move, an era where we felt as if we mattered and our repeat business mattered.
A similar situation happened with American Airlines a week later when my baggage was 5 pounds overweight and the gleeful service agent let it slide. I was stressed about it for two days before my flight knowing that my bag for that trip would be heavier than most since I was heading to Vermont to review a ski resort and the temperatures were slated to be in the teens.
Most of the time, my bag weighs in at between 35 and 42 pounds, so why shouldn’t that one trip with a slightly heavier bag slide? In the above two cases, both service reps decided to let “policy” slide which resulted in memorable airline moments and a more loyal customer.  
Maybe the Delta rep saw how exhausted I was and maybe the American Airline ticket counter agent liked my smile or saw that I had just taken an American flight three days prior, OR maybe they are just rare individuals who don’t think of their roles as airline employees but as vehicles for customer happiness. (Note my current frequent flyer status on Delta is significantly higher than American)
There is a huge value to be placed on a happy customer, a loyal one who will not just come back again and again but sing their praises when they’re not flying. Most airlines have lost sight of who and what they represent as a business. When brands have been around for awhile, they can become complacent. Look at how god awful United’s brand was for years and while avid travelers still complain about them, their image has somewhat improved, but only marginally so.
Most people know the story of Canadian musician David Carroll whose guitar was broken by United — on YouTube as of writing this, his protest song has received nearly 15 million views.
As for soaring fees and service going down the drain, it appears that customers are powerless at changing the current status quo. The first shot in the war over bag fees came in May of 2008, when American Airlines announced it would be the first legacy carrier to impose a “first checked-bag” fee (Spirit and Allegiant had such a fee at least as early as 2007 from the research I’ve dug up).
According to a useful article on airline fees from Christopher Elliott (link below under useful resources), the North American airline industry collected an estimated $8.2 billion last year for just fees for items such as checked baggage, premium seat assignments and early boarding privileges — a $700 million increase from 2013.
 Isn’t it time that these rules got reversed?
A question to the airlines heads making these “fee” decisions at home base: do you want to be seen as a transportation company that gets a customer painfully from A to B or would you like to be in the “ultimate experience” business, creating memorable moments for your customers in the way that Zappos has done so successfully over the years? The airline who truly figures this out will transform the travel experience forever.
Useful Articles on Airline Fees

How Refundable Are Airline Fees from Elliot.org: http://elliott.org/the-navigator/refundable-airline-fees-not-much/#more-35966
Airline Fees Are Out of Control But Who Can Stop Them: http://elliott.org/blog/airline-fees-are-out-of-control-but-who-can-stop-them/
Are Airline Fees Being Properly Disclosed? http://elliott.org/blog/are-airline-fees-being-fairly-disclosed/
Are Airline Fees Anti-Family? http://elliott.org/blog/are-new-airline-fees-anti-family/
Maybe we should stop calling them Airline Tickets: http://elliott.org/is-this-a-scam/maybe-we-should-stop-calling-them-airline-tickets/
2010: Spirit Airlines breaks a new bag barrier by imposing a carry on bag fee (something Rick Seaney predicted one of the airlines might do, nearly a year before it happened)
2008: In August, JetBlue announces it will charge $7 for a pillow and blanket (but you can keep them, like I really want 25 of these at home after a year’s tally of flights)
2008: US Airways begins a highly criticized practice: charging for all drinks (including water, coffee, and soda)
2009: US Airways stops charging for all drinks (mainly because no other airline dared join them)
2009: Airlines began adding surcharges to tickets for “peak travel days” in September of ’09; originally this surcharge was imposed on the Thanksgiving, Christmas and New Year’s holiday periods.
A great article on airline fees across most airlines from AirFareWatchDog: http://www.airfarewatchdog.com/blog/3801087/airline-fee-chart.html
Airline Fees Ultimate Guide (another great resource from SMARTER TRAVEL — you can even download as a PDF): http://www.smartertravel.com/blogs/today-in-travel/airline-fees-the-ultimate-guide.html?id=2623262