Traveling Geeks

FutureCast & Andrew Keen Take on Wearables at AT&T Foundry

AT&T Foundry Innovation centers are the home to technology collaboration, innovative ideas and new projects. The center in Palo Alto teamed up with Ericsson and earlier this year, they kicked off a series of interactive discussions led by Cult of the Amateur and Digital Vertigo author Andrew Keen.   

They host a series of salon-style discussions called FutureCasts, where they bring together the brightest minds in Silicon Valley to tackle the future of a wide array of technologies. Each event brings together more than 30 leading experts – enterprise executives, startup founders, academics, journalists and public officials – on a technology topic. 
The latest FutureCast focused on the Wearable Revolution and featured Recon CEO Dan Eisenhardt Wednesday night, May 7.

The discussion centered around how wearable technology will change our lives in the areas of sports, manufacturing, health, lifestyle and beyond. Dan talked about how their heads up display technology got started and is now being frequently used by skiiers and athletes around the world.  

Says Dan about simplicity and design in wearables, “you have to focus on the user and what they want. It’s often about saying no rather than saying yes which is harder to do. In other words, we need to take more things away and dumb it down so it’s an easier experience for the user.”
Andrew organically brought people into the conversation including myself….my input focused on my hot button, the #1 reason I don’t wear ANY wearable product on the market today — Design — or rather lack thereof. Since it’s still early days, we have a whole lotta technology being built by technologists for technologists and designers are not an integral part of the development process.
To my left was one of the guys behind the Rufus Cuff from Rufus Labs which is currently on IndieGoGo. The Rufus Cuff is an advanced wearable device that has 3-inch wide screen, a radical design, and what they refer to as a reimagined form factor. While their campaign is doing well, the product is far too geeky “looking” for me to ever wear, despite how useful it may be.

Today, there’s not enough conversations between creative designers who care about form factor and the technologists who care about function. Since the space is still premature, early adopters are the ones driving sales and interest. A wearable product has to solve a problem between form and function yet it also has to be stylish and attractive.
Monisha Prakash from Lumo Bodytech piped in whose product tracks your body’s position and alerts you when you’re slouching. They have sold 23,000 units so far with Lumo Back being their flagship product, a wearable sensor and smartphone app for lower back posture and activity, which impacts back pain, fitness, confidence, and yes…appearance.
Lumo Lift, their other product, focuses on chest, shoulder, and upper back slouching, a big problem for many office workers who sit at desks all day long.   

AT&T’s Chris McConnell and David Garver shared several insights along the way, including to the above, “23,000 units sold” stat. Their main point was while the numbers may be decent, whether that number will explode or not will dependo on whether that product (or any other product in the wearables space for that matter), can continuously solve a problem of contextual relevance.
In other words, if someone has a back problem then a niche wearable solution will be useful enough for them to spend the money. It solves their problem so its a worthwhile spend and in this case, a beautiful design will likely be secondary, although if its something they need to wear long term, then design will increasingly become more important.

Says Dan of Recon, “if you want to go out for a run or a ski, you may want to be able to leave your phone home especially if a watch, a necklace or a band can give you the data you need and perhaps just the text messages from only 3 people you care about.”
In addition to regular communication, there’s also communication when security and safety is a concern. Meet Artemis, whose tagline is smart jewelry for personal safety.
The team behind the products are seasoned travelers who have experienced adventure, street crime and worry over the safety of loved ones. I spoke to founder and CEO Jeff Axup who feels that wearable products will play an important role in making that happen. Their goal is to use Artemis wearable jewelry to help reduce the threat of personal violence.
A different approach but also one that focuses on safety comes from Zach Vorhies and his team at Zackees who have created cycling gloves with comfortable leather palms, an absorbent towel around the thumb, retro-reflective trim and breathable spandex throughout.
If you need to get around a car that’s blocking a bike lane, you can extend your left hand and active the turn signal gloves and check the lane for oncoming traffic. Signaling your intent before you pop out of that bike lane will go a long way in making your intent clear, keeping you safer from other drivers sharing the road.
 
The Magellan guys were also there and while they’re mostly known for their GPS systems, they’re out and about pumping up their Echo Smart Sports Watch.The Magellan Echo solves the biggest problem when doing sports with a smartphone — viewing and controlling apps while the phone is tucked away. Echo streams data and controls from your smartphone to your wrist.
At a glance, you can see distance, pace, and heart rate from apps in realtime. While the colors are bright, fun and oh so sporty looking, they’re still a bit clunky and masculine looking for me.

 
Clark Weber from their team however had a great point when he said to me, “it’s designed to be worn when you go off and do a sport and don’t want to bring your phone with you or a larger device, not necessarily for everyday use.” It made me rethink the usefulness and functionality of it and perhaps even testing it out.
I was there with Kolibree, the world’s first connected electric toothbrush. While not a traditional wearable, a lot of people have been throwing connected devices into the wearables space. As our phones become less of an attachment and more of a fixure on our clothing, purses and wrist bands, smart phones that share data on what’s happening with our health, including dental health, start to fall into the wearable space.

Kolibree is currently on Kickstarter until May 25 and while their goal has already been met, you can still order toothbrushes for less than you will be able to get them when the product ships in the Fall.
The real question the AT&T guys ask – “are mainstream consumers ready for wearable clothing and products that are connected and fixtures of our “selves”? They think not, although agree with the Accenture guys who are mostly focused on larger scale B2B projects.
Enterprise makes sense and in that space, price point is less of an issue if increased productivity will save tens of thousands or millions of dollars on an expensive running conveyor belt. Fashion is also less likely to be an issue.
Brent Bloom from Accenture talked about the work they’re doing in the enterprise space, helping Fortune 1000 companies save money. If someone can do their job more efficiently then we have a win win. Today, they are already successfully helping desk-less workers keep their hands free and be more productive while getting access to data.    
Says Greylock’s Sean White, “products need to be both utility and fashion and we need to understand the social implications of what the utility will create if the fashion isn’t there.” Hear hear Sean! Dutch born fashion designer and engineer Anouk Wipprect, who is currently doing a project with AutoDesk, couldn’t agree more. 
The holy grail asserts the AT&T guys is that as a consumer, I want to pay one price per month and connect to all of my devices. Will carriers across the globe add smaller low bandwidth devices to your existing services in the future? Inherently economic models will change — they have to.  
Simplified plans that support more devices without making a serious dent in your wallet is what needs to happen for wearables to become mainstream says Anthony Pelossi of Magellan, who asked the room who has a tablet and pays for 3 or 4G service rather than just rely on the wifi. Only a few people raised their hands and remember that this audience is a room full of early adopters and movers and shakers in Silicon Valley, so you can imagine that price is a serious consideration for mainstream users.

“Solve that problem,” says Pelossi and “you’ve solved half the battle with wearable devices.” I’d agree on this to a point, but bottom line, as a woman who does care about fashion as much as function, until the wearables also become stylish enough to WANT to wear, there will be a significant delay on adoption and social acceptability. I’d also argue that we’ll expect to buy wearables at more traditional retail outlets rather than Best Buy or some geeky online site.

Keep your eye on AT&T Foundary’s upcoming FutureCasts. While a list of topics and categories haven’t been officially announced nor have specific dates, they promise that many more of these engaging discussions are coming. Thanks Ericsson, AT&T Foundary and Andrew Keen for a tintilizing evening!

The Paris That I Never Seem to Tire Of…

I’m in a taxi whizzing down Boulevard de Magenta, one of those wider than normal Parisian streets. There are cheap shops where you can buy mobile phones, bags and wedding dresses in the windows on both sides and you wonder what surprise will come around the next corner.
We pass a sign for a Bach concert at one of the music halls, somewhere around Place de Clichy. My driver hangs a right on Rue de Rocroy and the street gets narrower. Small shops, a coiffure Mixte, a few not so stellar looking 2 star hotels, a cafe brasserie and tabac on every corner, a nail salon and a few optique stores for glasses. In my rear view mirror, I see travel agent and pharmacy signs as we weave in and out of even more narrow alleys and roads.

The meter is escalating and I can’t help but think of the sign that had prefix prices for certain districts of the city. He is miserable and not worth the fight despite his fabulous taste in classical music which he has blaring from some device in the front seat I can’t see. Salt and pepper, a sharp nose, no smile. He refuses to smile in fact and he hates that I am paying by credit card.
It was the first Sunday of the month and the sky was hazy but the day was warm, a rarity on Paris visits. I originally had plans to get out of Paris for the day with a friend, take in some gardens and have a picnic in a park however after the plans fell through, I changed course and decided after a taxi towards a more remote spot on the Seine, I would begin to walk and keep walking until the sun set.
One of my favorite things to do is meander through Paris without a clear purpose and just see what shows up. I had started my morning in a funky part of the Marais, where art and graffiti were plastered across walls before jumping into the cab. As the desire to see more nature and less people increased, it was time to move towards the water. And so….I asked the driver to stop on the Seine where there were very few people.

The Seine
A couple of hours go by and I’m swept with gratitude as I sat along the Seine on that warm afternoon. I received a message at 5 am that same morning from an acquaintance who had just finished a ten day meditation retreat and I couldn’t help but wonder during those reflective hours if I could do something like that knowing how hard it is to shut my mind down. He had asked me how often I meditated and I began to reflect on what meditation meant to me.
A meditative state for me isn’t necessarily a specific place and time I dedicate to silence and breath but more of a state of being, one which I find hard to do in Silicon Valley, yet can so easily be brought into the moment I leave.
With a SIM card in my phone that gives me the ability to text or call, I purposely put it away deep into the bottom of my purse. Instead of the rings, beeps and web page loading distracting me, I listen to the sounds of Paris amidst the haze of the sky.
Most shops are closed, yet locals and tourists alike buzz past me on roller blades and bikes while boats zip past them making their way under each bridge that crosses the Seine as far as my eye can see.
From there, I figured I would pop into the Pont Neuf metro stop on the 7 line and keep going until some visual or sound suggested I get off – I love days like that when you don’t have to be anywhere else other than towards what moves you in a given moment.
Despite my miles of walking, it still felt like a blissfully lazy day. Paris has a way of making even the most unconscious present, for her sounds, textures, smells and historical colors have a way of weaving you into her storyboard, inviting you to share her glory with everyone you encounter after you leave her soil. While her spell is cast on you, you become conscious of all of ‘her’ grandeur, including the most intricate details. A family rides by on bikes, a bright yellow balloon fixated to the boy’s handlebars, an elderly couple walks their Jack Russell, a blue-eyed blonde blades past me alone followed by a dark handsome 30 something year old with Caribbean features.

A gray haired man in his sixties with a professor-like beard sets up shop nearby and pulls out a mahogany hard bound leather book and while I can’t make out the text, my guess is that he’s reading some Eastern European dialect. My gut says he’s Hungarian.
Yanks walk past me with day packs, a baggy t-shirt hangs loosely over the older man’s overweight middle. A brunette with a fabulous brown leather sachet strolls by ever so pensively.
She stops and then…pauses. As she looks out over the river, she pulls out a notebook and writes something down. Then, she raises her face, glances over at me and gives me a smile before tucking her notebook in a side pocket and moving along on her journey to who knows where. I wonder where for quite awhile until that thought was interrupted by a falling chestnut which landed near my right leg. The fallen chestnut dangled off the lengthy stone stair I had been sitting up against for hours.
As I continue to watch a very eclectic world drift by, an out of breath man and his daughter get off their scooters and begin to walk them along the main path that runs along the river.
A Chinese couple and their children speed by on bikes, the nearly bald teenage son’s hands are off the handlebars, as if a symbol of his new profound freedom half way across the world while on holiday with his obviously wealthy family. A well dressed Italian couple give me a warm smile as they walk up the stairs next to me; the man’s face turns to curiosity as he sees me writing with such purpose and speed.
Of course I’m writing about you I wanted to say with the same curious look and warm smile he gave me, but instead I redirect my attention to the sounds of the scooters and motorbikes in the distance, the taxi cab horns and the oh so familiar sounds that rollerblade wheels make, especially when the bearings are loose. I spot my first graffiti — Buble But glares back at me from across the river, plastered in red on the back of a metal book stall, one of the many set up along the Seine to entice tourists to buy.
Then, I see two lovers embrace and I can tell from their energy that they both chose to be here and that it wasn’t one edging the other on for some redeemable lifetime romantic moment of sorts.
Romantic it was however and they brought me into their world for just a moment. Accents told me that he was European and she was an Aussie and I couldn’t help but wonder if Paris was a meeting place to ignite these two lovers to the next level or if they had been together for years.
I decide to walk to Notre Dame since it is almost in my view. I have been to this remarkable church at least a dozen times and yet I always get a slight skip in my walk when I see her beauty emerge as I make my way around the corner and she stands sprawled before me. All the cafes that line up along the edge of her have become tourist haunts — crepes and coffees are twice the price and it’s more crowded than any of the surrounding streets. Yet, I’m called into sit down at one regardless.

I choose the one on the corner at the very end of the road, mainly because the man making the crepes is so obviously French, which isn’t as common as you’d think in Paris anymore.
So many crepes from local stands are now crispy from being cooked for too long. While I typically go for a savory crepe (mushrooms, ham and onions is my favorite), I opted for an apple sauce and coconut crepe and the 40 something year old charming local who made it for me, nailed it – Yum!!
I left the cafe happily with my decaf cappuccino and my perfectly cooked crepe and proceeded to the bridge where I sat along its edge watching a street performer, three massage therapists taking clients on in small chairs in the middle of the street and a not so funny clown who was attempting to get kids to laugh by holding a bicycle upside down while circus music played in the background. Before I left this crowded part of Paris I know so well, I contributed to the lock bridge, which is always a favorite stop of mine….the romantic in me I guess.

Montreuil Market Heading to Montreuil Market was somewhat depressing after the peace and serenity of Paris’ magical river, the same one that artists have painted to and been inspired by for centuries. I remember visiting the market over a decade ago and then again a decade before that and from my hazy recollection, it’s changed significantly. I seem to remember more antiques, paintings and jewelry, knick knacks and appliances.

Now it appears to be more of an old fashioned flea market, the kind you might find in America’s midwest where trucks come for the day and try to sell cheap clothes and shoes for the widest margin they can get. There were aisles with tires, oil, toothpaste, soap detergent, tea kettles and even Middle Eastern traditional shawls, but for the most part, it was a collection of clothes heaped in piles for those with enough patience to sift through for hours on end.

If you haven’t been however, I suppose its worth stopping by for the mishmash experience. Hours are 7 am to 7:30 pm at night and the market is open two days a week on Sundays and Monday’s. The official address is Avenue du Professeur André Lemierre 75020 Paris. Télephone: 01 48 85 93 30.
The best way to get there is on the Metro Line 9 and the stop is Porte de Montreuil. The market is a short walk up the main drag from the exit to the station.
Latin Quarter
I come across fun jewelry with semi precious stones that an adorable Peruvian is selling. He is standing across from La Boulangerie de Papa, a quaint cute blue salon that also has an outside creperie stand on the corner. It’s a mere block away from the Greek eaterie I had so much fun in four or five years ago on a cold winter’s night. Gyros by the dozen….Moroccans nearby calling me to eat at their restaurant, offering deals and sweet nothings I can’t make sense of.

Onion soup or fish soup, egg, salad and beef, chicken or fish followed by chocolate mousse, ice cream, cheese or fruit for E12 to 17 a head all inclusive and every variation in between although they all sound like the same offer after awhile.
Restaurant after restaurant on Rue de la Huchette, one of the main drags, I find that there are too many offerings to choose one, something I often feel when I’m walking through the Latin Quarter. Then, Le Lac de L’ouest for Chinese, Thai and Vietnamese food across from the creperie but I’m not in the mood for Asian food, so I keep walking through her narrow streets.
A sweet creperie stands calls out to me with far too many sugar rich toppings to say yes to, such as chestnut, caramel, chocolate, strawberry, lemon, sugar, butter, honey, Nutella, apricot, banana and coconut, all ranging from 3.50 to around 8 euros.
Then a warm smile outside a restaurant on Rue de Huchette stops me in my tracks and so I indulge. Aperitifs start with Kir Cassis ou Peche, Kir Breton, martinis, tequila, cognac, Calvados, Cointreau, Grand Marnier and Rum. I have a small Kir Cassis although he tops up my glass before I can say no thanks to another. For E9.90, you can get Provencale or Cocagne or Complete or Bistrot or Basquaise or Kermaria AND a sweet crepe (various choices) with either cider, coke or apple juice.

Boulevard St. Germaine to Boulevard Des Italiens via Avenue de L’Opera Food stalls outside on the street on Boulevard St. Germaine sprawl in both directions. Viva Espana Bodaga grabs my attention with scrumptious looking Spanish food cooking away in large pots.
I sample some ham and then more Spanish food at Monceau Gardens.

I walk into Neo Cafe on 126 Boulevard St. Germaine to make sure my directions are in sync as I begin to realize I’m much further away from my hotel than I had thought.
Florian directs me in a deep dark and sexy voice, one that suggests there’s a wink along with it even when there’s not. Within a block or so from this quaint little cafe, I stumble upon another one called Tennessee Cafe, which isn’t quite as quaint and it seems like it caters to yanks with its burgers and English menus. What is adjacent to Tennessee Cafe however grabs my eye.
There’s a little passage called Passage de St. Andre, which is a narrow pedestrian cobblestone street that runs alongside the cafe. It looks historical and authentic in every way but it’s hard to tell in Paris where everything is ten times older than even the oldest American city.
Cafes, bars and restaurants are strung along the left as you make your way down the cute pedestrian passage. I decide to have a drink at one of the cafes but need to move around a homeless person on his cell phone in the glass entryway to Thomas Travel to do so.
There’s another homeless person along Boulevard Des Italiens who has a giant stuffed tan colored Snoopy sitting near him as he lay tucked up in his sleeping bag. I spot the elderly man perched up against a giant iron box on the same boulevard.
He had set up a fishing pole that dangled a cup from some fast food chain and while it slowly moved to the wind, he occasionally yelped into the dark streets. Then the giant life-sized chocolate lion in one of the windows along Boulevard St. Germaine and a giant pink elephant.

Then, a cafe calls my name. Here I stop and have a cappuccino while I watch people waltz by for the next hour or so.
The Canals
In the spring, summer and fall, a great place to hang out is on the banks of Canal Saint-Martin. People lounge here, picnic here, play music here and hold hands. On Sundays, two streets running parallel to the canal, Quai de Valmy and Quai de Jemmapes, are reserved for pedestrians and cyclists.
The Canal Saint-Martin neighborhood is nestled between Gare du Nord and Republique in Northeastern Paris, in the 10th arrondissement. The main streets around the canal include Quai de Valmy, Quai de Jemmapes, Rue Beaurepaire and Rue Bichat and I’d recommend walking down all of them. It’s a charming part of Paris not to be missed.

Other areas I love to wander through and try to each and every trip I make to Paris, include the Marais near St. Paul, Bastille and Luxembourg Gardens.
Be sure to check out our Paris section for great shopping tips, restaurant finds, and other reflective pieces like this one. There’s also lodging & top hotels in France, and top hotels in Paris as well as general content on France. (travel to France).    

Sculpteo 3D Printing Engine Will Create a Mini YOU!

We’ve been seeing significant advances in 3D printing lately, a prototyping process that makes it possible to create an actual object from a 3D file. The object is formed by applying successive layers of solid material.
This fall in Paris, I attended an event called Digital Day, which was a conference focused on an interactive discussion around the latest in technology and innovation largely from French start-ups.
The event held workshops and vendors participated in an area where they showed up their latest. I was fascinated by Sculpteo, who has offices in both Paris and San Francisco. On-site, they had a machine which scanned YOU and then from that scan, was able to create a 3D object of yourself…a miniature version that is.
And so, of course I did this, how could I not?  Below I’m standing in the machine as I wait for it to circle around me and scan my body.

Above is the engineer at work as the image of me comes up on the screen in real time. As it formulates what it needs of my body, I watch in amazement.  Sculpteo allows users to upload a 3D file, change the size and dimensions of the object directly within the browser, select a printing material, and order their design to be 3D printed and shipped. 
 

Below are a few views on the computer screen of what the Sculpteo machine sees as it scans my body.

Here are some of the objects of people Sculpteo has already created to give you an idea of what they’re capable of….

I’ve been waiting to receive my 3D image of myself before posting this review — alas, it has arrived. How fun! I’m astonished at how realistic it is.

It was sitting atop one of my books on a bookshelf and a friend noticed the miniature “me” from across the room and walked over immediately to pick it up.  
He looked up and down at “it” and then at me and repeated the process. “Incredible,” he said to me in a very committed voice. “Simply incredible.” I couldn’t agree more.    

FutureCast & Andrew Keen Take on Wearables at AT&T Foundry

AT&T Foundry Innovation centers are the home to technology collaboration, innovative ideas and new projects. The center in Palo Alto teamed up with Ericsson and earlier this year, they kicked off a series of interactive discussions led by Cult of the Amateur and Digital Vertigo author Andrew Keen.   

They host a series of salon-style discussions called FutureCasts, where they bring together the brightest minds in Silicon Valley to tackle the future of a wide array of technologies. Each event brings together more than 30 leading experts – enterprise executives, startup founders, academics, journalists and public officials – on a technology topic. 
The latest FutureCast focused on the Wearable Revolution and featured Recon CEO Dan Eisenhardt Wednesday night, May 7.

The discussion centered around how wearable technology will change our lives in the areas of sports, manufacturing, health, lifestyle and beyond. Dan talked about how their heads up display technology got started and is now being frequently used by skiiers and athletes around the world.  

Says Dan about simplicity and design in wearables, “you have to focus on the user and what they want. It’s often about saying no rather than saying yes which is harder to do. In other words, we need to take more things away and dumb it down so it’s an easier experience for the user.”
Andrew organically brought people into the conversation including myself….my input focused on my hot button, the #1 reason I don’t wear ANY wearable product on the market today — Design — or rather lack thereof. Since it’s still early days, we have a whole lotta technology being built by technologists for technologists and designers are not an integral part of the development process.
To my left was one of the guys behind the Rufus Cuff from Rufus Labs which is currently on IndieGoGo. The Rufus Cuff is an advanced wearable device that has 3-inch wide screen, a radical design, and what they refer to as a reimagined form factor. While their campaign is doing well, the product is far too geeky “looking” for me to ever wear, despite how useful it may be.

Today, there’s not enough conversations between creative designers who care about form factor and the technologists who care about function. Since the space is still premature, early adopters are the ones driving sales and interest. A wearable product has to solve a problem between form and function yet it also has to be stylish and attractive.
Monisha Prakash from Lumo Bodytech piped in whose product tracks your body’s position and alerts you when you’re slouching. They have sold 23,000 units so far with Lumo Back being their flagship product, a wearable sensor and smartphone app for lower back posture and activity, which impacts back pain, fitness, confidence, and yes…appearance.
Lumo Lift, their other product, focuses on chest, shoulder, and upper back slouching, a big problem for many office workers who sit at desks all day long.   

AT&T’s Chris McConnell and David Garver shared several insights along the way, including to the above, “23,000 units sold” stat. Their main point was while the numbers may be decent, whether that number will explode or not will dependo on whether that product (or any other product in the wearables space for that matter), can continuously solve a problem of contextual relevance.
In other words, if someone has a back problem then a niche wearable solution will be useful enough for them to spend the money. It solves their problem so its a worthwhile spend and in this case, a beautiful design will likely be secondary, although if its something they need to wear long term, then design will increasingly become more important.

Says Dan of Recon, “if you want to go out for a run or a ski, you may want to be able to leave your phone home especially if a watch, a necklace or a band can give you the data you need and perhaps just the text messages from only 3 people you care about.”
In addition to regular communication, there’s also communication when security and safety is a concern. Meet Artemis, whose tagline is smart jewelry for personal safety.
The team behind the products are seasoned travelers who have experienced adventure, street crime and worry over the safety of loved ones. I spoke to founder and CEO Jeff Axup who feels that wearable products will play an important role in making that happen. Their goal is to use Artemis wearable jewelry to help reduce the threat of personal violence.
A different approach but also one that focuses on safety comes from Zach Vorhies and his team at Zackees who have created cycling gloves with comfortable leather palms, an absorbent towel around the thumb, retro-reflective trim and breathable spandex throughout.
If you need to get around a car that’s blocking a bike lane, you can extend your left hand and active the turn signal gloves and check the lane for oncoming traffic. Signaling your intent before you pop out of that bike lane will go a long way in making your intent clear, keeping you safer from other drivers sharing the road.
 
The Magellan guys were also there and while they’re mostly known for their GPS systems, they’re out and about pumping up their Echo Smart Sports Watch.The Magellan Echo solves the biggest problem when doing sports with a smartphone — viewing and controlling apps while the phone is tucked away. Echo streams data and controls from your smartphone to your wrist.
At a glance, you can see distance, pace, and heart rate from apps in realtime. While the colors are bright, fun and oh so sporty looking, they’re still a bit clunky and masculine looking for me.

 
Clark Weber from their team however had a great point when he said to me, “it’s designed to be worn when you go off and do a sport and don’t want to bring your phone with you or a larger device, not necessarily for everyday use.” It made me rethink the usefulness and functionality of it and perhaps even testing it out.
I was there with Kolibree, the world’s first connected electric toothbrush. While not a traditional wearable, a lot of people have been throwing connected devices into the wearables space. As our phones become less of an attachment and more of a fixure on our clothing, purses and wrist bands, smart phones that share data on what’s happening with our health, including dental health, start to fall into the wearable space.

Kolibree is currently on Kickstarter until May 25 and while their goal has already been met, you can still order toothbrushes for less than you will be able to get them when the product ships in the Fall.
The real question the AT&T guys ask – “are mainstream consumers ready for wearable clothing and products that are connected and fixtures of our “selves”? They think not, although agree with the Accenture guys who are mostly focused on larger scale B2B projects.
Enterprise makes sense and in that space, price point is less of an issue if increased productivity will save tens of thousands or millions of dollars on an expensive running conveyor belt. Fashion is also less likely to be an issue.
Brent Bloom from Accenture talked about the work they’re doing in the enterprise space, helping Fortune 1000 companies save money. If someone can do their job more efficiently then we have a win win. Today, they are already successfully helping desk-less workers keep their hands free and be more productive while getting access to data.    
Says Greylock’s Sean White, “products need to be both utility and fashion and we need to understand the social implications of what the utility will create if the fashion isn’t there.” Hear hear Sean! Dutch born fashion designer and engineer Anouk Wipprect, who is currently doing a project with AutoDesk, couldn’t agree more. 
The holy grail asserts the AT&T guys is that as a consumer, I want to pay one price per month and connect to all of my devices. Will carriers across the globe add smaller low bandwidth devices to your existing services in the future? Inherently economic models will change — they have to.  
Simplified plans that support more devices without making a serious dent in your wallet is what needs to happen for wearables to become mainstream says Anthony Pelossi of Magellan, who asked the room who has a tablet and pays for 3 or 4G service rather than just rely on the wifi. Only a few people raised their hands and remember that this audience is a room full of early adopters and movers and shakers in Silicon Valley, so you can imagine that price is a serious consideration for mainstream users.

“Solve that problem,” says Pelossi and “you’ve solved half the battle with wearable devices.” I’d agree on this to a point, but bottom line, as a woman who does care about fashion as much as function, until the wearables also become stylish enough to WANT to wear, there will be a significant delay on adoption and social acceptability. I’d also argue that we’ll expect to buy wearables at more traditional retail outlets rather than Best Buy or some geeky online site.

Keep your eye on AT&T Foundary’s upcoming FutureCasts. While a list of topics and categories haven’t been officially announced nor have specific dates, they promise that many more of these engaging discussions are coming. Thanks Ericsson, AT&T Foundary and Andrew Keen for a tintilizing evening!

Surf Summit, Where Technology, Entrepreneurism & Surfing Meet

Imagine a conference that combines surfing, technology and entrepreneurship on Ireland’s magical wild coast. A subset if you will of Dublin’s Web Summit, the first ever held Surf Summit brought 200 attendees to the west coast of Ireland to join in discussions, surfing and other adventurous and cultural activities.

When I told people I was going to an event where they planned to surf in Ireland’s coastal waters in the middle of November, they looked at me as if I was a bit mad, unless of course they happened to be Canadian or from a Nordic or Celtic country.
You see, the Scots, the Welsh, the English, the Scandinavians and the Canadians thought this sounded perfectly normal, for when you come from a country where it is cold and rainy, you need to have a “can-do” attitude regardless of the climate or you simply won’t experience anything at all. I learned this from living in England many moons ago and it has made me a lot more resilient because of it.

Iceland is another great example of where their personal and cultural life infiltrates into their business life in a positive way and adds to the entrepreneurial spirit, rather than detracts from it. I was born into water — in other words, I grew up on lakes, was thrown into one before I could walk and was waterskiing by 5.
None of that quite prepares you for the cold waters of the Atlantic, however the enthusiasm of the entrepreneurs at the Summit made it easier to embrace it all. Below is a beginner lesson on the shores of Keel Beach on Achill Island which is part of West Ireland’s Wild Atlantic Way.
 

Achill Island is the largest island off the coast of West Ireland. The island is a magical place where the light seems to bless the Irish coast regardless of whether its foggy, cloudy, raining or clear blue skies and sunny, a rarity, especially in November. That said, we had our moments.

Other adventurous activities took place as well such as zorbing, rope climbing, zip lining, and archery thanks to the guys at Wild Atlantic Way Adventure Tours.

I had oddly never heard of zorbing and when they told me it involved getting thrown into a massive inflatable ball and being thrown vigorously down a hill, I was thankful I was on the archery team. That said, when I walked past the ball on my way to Archery, I couldn’t help but be mesmerized, so much so that I looked at Jenni, the Finnish girl I was hanging with at the time and said, “let’s do this.”
Next thing you know, we were inside a massive inflatable ball, strapped in on all sides and yes, thrown down the hill. Needless to say, it was a blast and our screams surpassed all the others we were told.

I decided to go ziplining as well, since I’ve always loved the sport. While it may not have been as invigorating as the times I flew through the jungles of Costa Rica, Ecuador or Hawaii, it was fun nevertheless.

Below, people threw themselves towards a target hanging from a tree, with both themselves and the target connected to ropes.
 

Archery wasn’t quite like I had learned it as a child at summer camp in the Adirondacks of upstate New York.

Instead, there were two teams and rather than shoot an arrow into a target (speaking of targets, check out my most recent encounter with guns in Kentucky), you shot rubber objects into the opposing team.
I felt as if I had signed up for a history lesson on what it was like for the Scots to win a war before there was ammunition. Only in a Celtic Land I was thinking to myself throughout the entire process, but with a smile on my face.

Speaking of Celtic Lands, it wouldn’t be a conference in Ireland if it didn’t have plenty of beer and pub culture.
On the main drag of Westport lies a few renowned pubs my old friend Peter told me about, which is worth having a pint or two if you make it to Westport.
Enter McGings on High Street and Matt Malloys on Bridge Street, both popular favorites among locals. Matt Malloys is known for its live traditional Irish music and Matt has purposely kept the pub small, so that they can congregate – as they do, from all 32 counties – to enjoy a pint and a tune.

At the evening sessions of the event, they served Guinness on tap which is always a treat, since regardless of whether you only like Guinness or love it (I’m in the last category), it always tastes better in Ireland.
Ask anyone who has been to Ireland and is a regular Guinness drinker and they’d have to agree. In the midst of all of these physical activities which we never seem to incorporate into our more stationary tech events in the states, was a series of talks over meals.
We heard from John Huikku who has done everything from lighting and compositing, to 3D matte painting, environments and look development. He spent 15 years working at Disney and worked on Lord of the Rings: Return of the King in New Zealand of all places. Edgars Rozenthals talked about drones, Airdog and Kickstarter, Andrew Cotton talked about surfing but also big ideas and equating his daredevil life riding the waves (such as him tackling the surf created by the St. Jude’s  Storm in Portugal recently), to taking risks and chances in business and life in general.
While you may only think risk behavior on waves that could kill if you hit them wrong may only be a male choice, think again! Anastasia Ashley, who was drawn to the ocean as early as she can remember, was body boarding by age 4 and surfing by age 6. 
She has since become a prodigy and has won over 200 amateur events, including the NSSA National championships at age 16, before she turned professional full time.

She loves the immediacy of digital media for reaching fans. She says, “I could be shooting something for a brand or a magazine and it can be up within a few days” which is a great way to deepen the engagement.
She adds, “when you’re in the media, you read everything about yourself,” but has learned to love it all — the good interactions and the bad.

When you’re a celeb female surfer and do a twerking video, you shouldn’t be surprised when it suddenly goes viral and gets 7 million views.
While there are lots of positive sides to what she has accomplished, she acknowledged that “females in any sport get the short end of the stick,” referring to men who still tell her she doesn’t deserve her fame and notoriety.” Jimmy Gopperth and Jonny Golding talked about what you can take from rugby and apply to business, of which trust and teamwork were his top two.
Decision making was another biggie, particularly making decisions under pressure, which happens as much on the field as it does in and out of the board room. Niall Harbison encouraged people to take risks. Being a true entrepreneur says Niall, means that you can’t be afraid to fail. 
Other tips to entrepreneurs included banging the door down no matter how hard it seems, not taking no for an answer, having incredible focus on your main goal, instilling amazing culture into your business and thinking globally beyond your own geographic borders.
He has high ambitions for both PR Slides, which recently raised €500,000 in funding, and Lovin’ Dublin. The latter sells Dublin as a hipster paradise somewhere between London, New York and Berlin, but it has been accused of loving Dublin and not Dubliners.  
He said that he learned a lot going through this process, including that even if you hear people on the street using words like ‘knacker’ and ‘junkie’, it doesn’t mean you should write it. Below, the film panel…

We also heard from Ireland’s prime minister Edna Kenny who talked about a very proud Mayo county.

He stuck around for awhile to chat with entrepreneurs, take photos and share what he does well – storytelling with a dry and charming sense of humor.

Below is a snippet from his talk.

And, of course, there was traditional Irish music wherever we turned — from the classic pubs in downtown Westport and nearby villages to our evening sessions at the Hotel Westport, which is known for hosting conferences and events.

Below is a snippet from their playing.

What was so unique and special about Surf Summit was its intimacy and its location, which almost has spiritual qualities.  The nature, the air, the skies, the rainbows, the breeze, the sand, the long dry grass – all of it was magical!

Combine that with a couple of days of fascinating conversations about start-ups and entrepreneurship with founders from nearly every continent, and apps and products that cross a myriad of industries, from gaming, drones, digital entertainment and mobile social apps, to luxury, lifestyle, healthcare, travel, transportation and insurance, it was all there.
Ultimately, smaller and carefully targeted and curated events are going to win as we see a proliferation of tech events in the same on-stage session formats with crowds too large to make sense anymore.
I think choosing an out of the way location is also a great idea, since it shows commitment on those who sign up — and its not easy to leave, encouraging intimate talks and connections during the days and evenings.
And, in this case, I got to see a little bit of West Ireland, which was as beautiful and special as I thought it would be. Bravo Achill Island, Wesport, Wild Atlantic Way and Mayo County!
All photo credits: Renee Blodgett, except for Malloy’s pub, which is from their website.
Both video credits: Renee Blodgett. OTHER GREAT RELATED POSTS TO READ: See our other posts on Ireland, Food & Wine in Ireland (including Dublin restaurant reviews), Web Summit 2014, the Top Travel Apps from Web Summit this year and Ireland tech events and top Ireland festivals.

Soaring Fees & Declining Airline Service Do More Than Disempower Customers

While I’m not a 100,000 mile gal, I spend a lot of time on planes throughout the course of a year.  When it comes to flying these days, I think we can all agree — it’s a far cry from fun. Barely tolerable is what comes to mind.

Photo credit: Outsidethebeltway.com.
The saddening reality is that airlines worldwide brought in $31.5 billion in non-ticket revenue in 2013 — including passenger fees — which is MORE than 11 times their non-ticket revenue six years prior, adjusted for inflation according to CNN Money. Unfortunately, there’s little that we can do about it. There’s no plea here and our voices go unnoticed….otherwise, the price increases wouldn’t continue to soar year after year, not to mention new fees being added for incredulous things.

Photo credit: Dave Granlund.com.
Customer feedback no longer matters since it’s become an industry that treats people more like helpless cattle in tow than worthful customers they care about “serving.” Truth be told, I haven’t had a memorable and rewarding experience flying coach in about 8 or 9 years and it’s getting worse.
The smile comes on the video screen welcoming you prior to take off and if a video isn’t enough to make the whole experience feel less personal, I saw a recent clip where an unnamed airline actually replaced people with avatars.
During that “happy” video, you’re reminded that if you didn’t bring your own headset, you can get one from them for a mere $5 and that’s before you have to pay for the in-flight entertainment, no longer free. I’m old enough to remember when all of the “now” perks were just part of your normal travel experience — the headsets, the meals, the movie, changing your flight date or time and hell, American used to give away pens and decks of cards.
Meals in coach used real napkins laid out on the side of your plate and silverware — I’m not sure how I’m going to take a pilot down with a butter knife and silver fork, but hey, clearly they’re still worried about it. If it’s domestic, I oscillate between my two favorite U.S. carriers – Delta and American and if it’s international, I try to use one of their partners for the mileage points although frankly, it’s becoming less compelling by the day since it’s a helluva lot of work to get “status” points and once you’ve killed yourself on god awful flights to get them, your perks and benefits get set back to zero before you have an opportunity to relish in boarding ten minutes early and that one bag free perk.
I avoid United as they remain as anti-customer as Comcast does on the corporate brand list….the two companies should do joint seminars on how to piss off a customer the most in a one hour period.

Photo credit: www.thefinancialbrand.com 
 

If I don’t have a choice to go with a preferred airline partner for international flights, I choose an airline that is known for its service and simplifies traveling for me at a minimum, or in the rare case, doesn’t penny pinch me for everything. Virgin of course is the best known in this category stateside and they just came out with a credit card deal that allows you to change your flights for no fee. Remember those days? How bliss: “Customer-driven” decisions like that make me not want to ever fly another airline. When you purchase a car, design, color and safety matter a whole lot, but at the end of the day, the emotional reason for the purpose is how great you feel when you’re driving it.
Does it add to your experience and do you enjoy getting to your destination? The same applies to an airline experience. Too many airlines think they’re in the transportation business when they’re in the hospitality, service and customer experience industry, even more than a 5 star resort is and frankly, I’d argue than any other business.
That might surprise you but in a 5 star resort, I’m not counting on service non-stop for anywhere from 3 to 24 hours like I am on a flight. From movies, wine, blankets, headsets, your bag, to a fee for the privilege of sitting in a middle seat towards the front of plane or boarding a few minutes early in a line that is now longer than the regular one. I’ve even heard rumors that American is going to charge extra if you want to sit next to someone else, even if there are plenty of empty seats available. WTF?
In 2012, airlines raked in around $6 billion according to USA Today, and airlines made over $20 BILLION with my least favorite airline leading the way – United ($5.4 Billion) according to CNN Money. Australia’s Qantas Airways made $56.21 per customer — the highest amount in that particular survey. Apparently the revenue came mostly through selling frequent flier points to partners such as hotel chains and car rental companies.
Airlines that made the most from baggage fees in order of milking you dry (from a 2014 Marketwatch article), include Delta, United, US Air, America and Spirit.  Airline fees have risen from $2.8 BILLION in 2007 to over $30 BILLION in 2013 according to CNN Money. Below is a chart pulled from the same piece – original link below the image.
Photo credit: From CNNMoney.
Years later, I still hear arguments that they have to continue to rake us through the coals because of 9/11 and they’ll also argue that gas prices have gone up so they need to compensate for that too.
While that may be true, gas has also oscillated and while it was extremely high a couple of years ago, we paid $1.77 a gallon in America’s Midwest this past January. And, let’s be honest, ticket prices have also gone up and flights are fuller than they’ve ever been before – it’s very rare that I have an empty seat next to me and usually I’m sharing my paid seat with someone else when they can’t fit that comfortably in their own. (this happens a lot btw)
It takes the fun and the pleasure out of traveling. Travelaholics or business travelers who hang their hat on airlines frequently will admit that if we could skip the airline process to get to their destination, they would. In other words, it’s the worse part of the travel process — getting from A to B is NOT about transportation, it’s about the experience you have on the way.
This is why people smile when you mention the word Virgin — it’s because Richard Branson gets it. I also had the opportunity to meet Richard’s CEO of Virgin Produced Jason Felts at Idea Festival last year and he is one of the most down-to-earth souls you’ll meet sitting that high at the helm — authentic and fun! His persona and energy gives you the feeling that he actually “cares” about their customers and I’ll take it a step further, their experience of the world — inside Virgin and out.
When I fly coach, it’s such an uncomfortable experience that it’s often difficult to imagine the joy I’ll have when I finally get Italy, South Africa, Japan or wherever my journey might be taking me. Who doesn’t want to feel great on the journey there?
The problem is that most of us haven’t felt “great” on a journey to their destination in….well, years. We’ve all become accustomed to airline mediocrity, being treated as cattle (harsh, but true) and nickeling and diming every object we want to use and every move we want to make. As one woman put it who was standing in the security line before me at JFK recently, “now, it’s cattle in, cattle out, and no extra brownie points for being nice to the agent even when they were rude to you.”
Photo Credit: ECommerceInsiders.com.
Most airlines have lost the essence of what matters to customers and forgotten what business they’re in. Virgin gets it right most of the time even though they were forced by competition to follow suit with with some of those ridiculous charges. That said, Richard Branson understands that he’s in the “travel experience” business — my tagline, not theirs. It makes more sense for entrepreneurs who have successfully run high end theme parks or “high touch” resorts to run an airline since their approach to service and delivering an extraordinary experience are both so far beyond the mentality of most airlines, that their airline would likely very quickly stand out as the “Purple Cow”.
Branson realized he had to build in “aha” moments into the Virgin flying experience, from check in to behind the doors of the Virgin lounge and ultimately the on-board service.
There are a few airlines who can get away with being in the transportation business like Ryan Air, where service and quality matters a whole lot less since you’re paying so little for such a short flight. In a short flight scenario where the best deal is the order of the day, that free cushioned blanket and not paying for that tasteless processed meal isn’t your top priority.
Travel is all about the emotions and memories you have during your journey, whether it’s the journey of getting to a destination or an activity at a destination itself.  Think about it. The Eiffel Tower is just a structure – a very large and beautiful structure, but a structure in the middle of a city nevertheless. People have come to associate romance with this structure and as a result, there have been hundreds of proposals in front of it. The emotion that is associated with this structure is significant for many. Paris exudes romance and restaurants and hotels embrace it – it’s part of the French culture.
Exceptional service and including standards like a checked bag and more than just peanuts and pretzels on longer flights MUST BE the airline industry’s romance. Service and over the top customer care is to airlines what that memorable romantic experience is to Paris and why so many people flock to this popular European city.
While 9/11 was used as the primary reason airlines started tacking on additional charges, let’s face it — that was a long time ago and business & finance sites have reported how just how well the industry is doing. The additional charges have gone from annoying to ridiculous in some cases, outlandishly absurd in others. Rather than look for ways to innovate around customer service, they have looked for more ways to nickel and dime without creating more value and “high touch” moments for the customer.
Airline service used to be amazing however frequent flyers can attest that the “lack of caring” started before 9/11. And, it’s not as if airlines have been at the forefront of innovation. The same inflight magazines and barf bags line the back of the seats together with the traditional safety cards we had so many moons ago. And let’s be honest, the tray tables are cheap and flimsy and really not suitable for drinks. I remember useful cup holders on the back of some airline seats but haven’t seen those in years. There’s no place to put that cuppa coffee while you’re working on your laptop or even reading a book.
Rather than provide a memorable experience, what I’m left with today is a series of inconveniences, thanks to a direction that some operations head at one of the airlines started and others followed. Let’s look at a series of pissy moments I didn’t have to endure two decades ago, most of which defy logic and are nothing short of infuriating for a customer. That said, they have become so common that outlandish fees have become the status quo and we now live in a world where each trip is more painful than the last.

 Photo credit: FareCompare.com.
Booking a ticket: booking through an airline rep or agent on the phone now cost a fee – not the case 20 years ago. Since when did charging for a phone call to SPEND money with a company become okay? Imagine Macy’s charging you extra to make a purchase with a live person.
Booking a ticket online: while in theory, booking online has made things easier since you can jump online at 2 in the morning and purchase a ticket which I’ve done often, you incur fees and all sorts of cancellation policies that now get applied to the booking site as well as the airline.
Case in point is a ticket I booked through Expedia with Delta last year. When an emergency came up, I needed to change the ticket date and time from a flight from JFK to San Francisco. Expedia informed me that I needed to pay a fee to them as well as a fee to Delta for the change fee, on top of whatever the difference in fare was. After a whole lotta digging, I learned that the very same flight at the very same time 5 days later had many more seats than the original flight I was on, however the change fee for my $318 flight was slated to be $298.
When I looked at booking a new flight for that same route, there was only $14 difference in fare, and yet what I would be faced with was cost of a brand new ticket.
Blankets: Seriously? I once had a stewardess on United slip me a blanket saying she couldn’t bear to charge me because she found it so insidious. While I’m not a United fan, be assured that I have never forgotten that magic moment. Even though I still won’t choose to fly United because of so many previous bad experiences, she was a standout and her “out-of-the-box” attitude should be applauded, a rarity in the airline business today. Imagine a hotel charging for blanket and pillow use?
Headphone Charges: See above. Are you kidding? It is any wonder that there’s hundreds of articles out there begging the question, “what’s next on the nickel and dime me menu? Toilet paper or the privilege to use the bathroom?” Oh yeah, lest not forget I can keep them, like I need 25 flimsy plastic headsets at home. At the very least, they don’t charge you for using your own though it’s probably on someone’s list.
Change Fees: In the “we still care about customer service” days, we never had to pay for standby for same day flights if a seat was available in your class. Today, regardless of availability or the situation (see bullet 2 for an example of defying logic), you pay a change fee plus the difference in fare – same day, different day or anything in between. Bravo to Virgin for nuking that rule if you sign up for their latest credit card – oh so very smart! Doesn’t it just warm your heart to hear that?
Additional Leg Room Charges: Remember the days when you could move to a better seat if space was available on the plane? Even if something is open in the emergency row or a preferred section (which it never is anymore), you can no longer sit there without incurring an additional $50 fee. Shouldn’t seat leg room (and chair room) be ample to sit comfortably for a long haul?
Seats Are Getting Smaller And Yet: See above. It’s so politically incorrect to ask, but have the seats gotten smaller or are too many of us getting larger and larger? When I’ve raised this issue to other travelers and travel writers, they all agree that I shouldn’t publicly bring this up because of the sensitivity around it.
Even if that’s the case, if we don’t discuss it openly, how can we come to a politically correct resolution? If someone is so large that I have to share part of my space with them in a way that is uncomfortable, then I no longer have a full seat even if I paid extra for that seat in Economy Plus. If I should be forced to pay more for a seat that is simply closer to the front of the plane, shouldn’t I pay less for less than a full seat? It may sound insensitive, but we need to figure out politically correct ways to handle this moving forward, sensitive or not.
More $$$ To Sit Closer to the Front: See above. Beyond absurd, they have created a “class” that applies to sitting closer to the front of the plane even if it’s a middle seat – yes a middle seat with no additional leg room.
Paying More for a So Called Better Seat — What About Paying Less For A Lousy One? If the airline thinks that sitting in a middle seat closer to the front should cost more, what about charging less for the aisle seat right next to the toilet or galley?
Let’s be honest – these are lousy seats, from dealing with the foul smell from the bathroom to the noise and chaos around the bathroom from the door constantly opening and closing.  If they’re so hell bent on charging more for a middle seat closer to the front with no added leg space, why not charge less for a crappy seat where you can’t sleep or get any work done or if you get stuck in the back?
Wifi: Seriously, $30 for a flight? For those of you have used the various services know, wifi is rarely reliable for the entire flight. I have had so many touch and go issues with GoGo that I’ve been too frustrated to write about it yet. The codes either don’t work or when they do work, I’m connected but then thrown off 15 minutes or an hour later.
Meals: The worse thing about meals on airlines today isn’t even the extra charges even though we never paid for food 20 years ago either. Most of the food is processed or junk food (chips, nuts, processed meat and cheese and candy bars) and they charge a lot of money for the privilege of eating packaged food infused with sucralose, high fructose corn syrup, sugar and too many other unmentionables not worth naming.
For those who eat healthy and eating healthy is an important and integral part of your life, eating on airplanes today is a non-starter unless you’re in First Class or bring your own meal on board. Europe still “gets it” and hasn’t dropped to American airline food “flight” standards, at least not yet….
Drinks: Most airlines now charge more for a beer or glass of wine than at a pub or bar, even from an expensive city. And, the prices for the cheap labels they serve keep going up.
Baggage Fees: Fees, fees and more fees. Now of course, you can often get your first bag for free if you gladly hand $100 or more a year for the privilege of spending money on their credit card.
Photo credit: infinitelegroom.com.
Inflight Entertainment: Now, not only do we have to pay to see movies, but we often have to pay for each movie. The same applies to television. I was on a recent flight whose airline name I’ll omit, and on the TV menu, I had to pay $4-6 per episode.
TV used to be free for unlimited viewing and you never had to pay for a movie or the fee for a cheap plastic headset. In some cases, you can buy a bundle deal for a longer flight, but it’s not cheap, especially if you have fidgety children at your side.
Arguing with Airline Staff About Why X is Wrong or Some Hidden Fee: while we may have add to endure a frustrating moment when our flight was cancelled, delayed or we were re-routed, airlines used to sort it out and even apologize profusely for the inconvenience.
Even when it wasn’t a technical issue, you were sent to a nearby hotel and given a meal voucher – in other words, you felt understood and cared for, and that they felt sorry for the situation, which can sometimes result in missing a family reunion, an important birthday gathering, wedding, business meeting or worse. I chatted with about a dozen people on a recent flight who were over 35 but under 60 (it was a long delay) and I was disheartened by their countless horror airline stories.  
Perhaps there should be an “Airline Stress Tax” that gets reimbursed to the flyer? The toxic stress you often endure from flying is significant and has a price and yet airlines don’t seem to put a value on it. Trust me, frequent flyers do and, they are, but sadly there are few options today if any that make flyers feel empowered as a customer.
As extreme as you might think my bullets are, I’m simply trying to prove a point. These insidious add-ons have become so commonplace that we forget how emotional taxing each and every one is and how the combination of all of them has moved us out of an era of great service, something America was once notorious for, and into an era which focuses solely on increasing corporate profits over customer joy. A couple of exceptions are worth noting, something that would have been a normal airline customer experience in the past.
Sometime in the last six months, I ended a business meeting early in New York and wanted to get back to the west coast early. The thought of enduring the “fee” process or even calling to find out how ridiculous the additional charge would be, I decided not to make the call because of the stress involved in doing so, so simply headed to the airport instead. An odd thing happened. I was interjected in the queue by an overly friendly Delta representative who asked what flight I was waiting to check in for and when I explained that I had hoped to get on an earlier flight but wasn’t optimistic for all the reasons outlined above, he opened up a closed gate which led me immediately to a private area.
When I reached the service agent, I was checked into the earlier flight (4 hours before my original one) without getting out my wallet. A new boarding pass printed out with an aisle seat (my preferred choice) very close to the front on the 1 pm.  No fee or some saga story about “it’s our policy, I don’t make the rules.” What happened? I pinched myself not believing it was real and that I had somehow been transported back in time to a more formidable time.
Getting home earlier that day transformed my week given the grueling schedule I had gone through the previous ten days. I remember a time when it was simply a standard protocol for how an airline took care of their customers, an era where we weren’t nickeled and dimed for every transaction and every move, an era where we felt as if we mattered and our repeat business mattered.
A similar situation happened with American Airlines a week later when my baggage was 5 pounds overweight and the gleeful service agent let it slide. I was stressed about it for two days before my flight knowing that my bag for that trip would be heavier than most since I was heading to Vermont to review a ski resort and the temperatures were slated to be in the teens.
Most of the time, my bag weighs in at between 35 and 42 pounds, so why shouldn’t that one trip with a slightly heavier bag slide? In the above two cases, both service reps decided to let “policy” slide which resulted in memorable airline moments and a more loyal customer.  
Maybe the Delta rep saw how exhausted I was and maybe the American Airline ticket counter agent liked my smile or saw that I had just taken an American flight three days prior, OR maybe they are just rare individuals who don’t think of their roles as airline employees but as vehicles for customer happiness. (Note my current frequent flyer status on Delta is significantly higher than American)
There is a huge value to be placed on a happy customer, a loyal one who will not just come back again and again but sing their praises when they’re not flying. Most airlines have lost sight of who and what they represent as a business. When brands have been around for awhile, they can become complacent. Look at how god awful United’s brand was for years and while avid travelers still complain about them, their image has somewhat improved, but only marginally so.
Most people know the story of Canadian musician David Carroll whose guitar was broken by United — on YouTube as of writing this, his protest song has received nearly 15 million views.
As for soaring fees and service going down the drain, it appears that customers are powerless at changing the current status quo. The first shot in the war over bag fees came in May of 2008, when American Airlines announced it would be the first legacy carrier to impose a “first checked-bag” fee (Spirit and Allegiant had such a fee at least as early as 2007 from the research I’ve dug up).
According to a useful article on airline fees from Christopher Elliott (link below under useful resources), the North American airline industry collected an estimated $8.2 billion last year for just fees for items such as checked baggage, premium seat assignments and early boarding privileges — a $700 million increase from 2013.
 Isn’t it time that these rules got reversed?
A question to the airlines heads making these “fee” decisions at home base: do you want to be seen as a transportation company that gets a customer painfully from A to B or would you like to be in the “ultimate experience” business, creating memorable moments for your customers in the way that Zappos has done so successfully over the years? The airline who truly figures this out will transform the travel experience forever.
Useful Articles on Airline Fees

How Refundable Are Airline Fees from Elliot.org: http://elliott.org/the-navigator/refundable-airline-fees-not-much/#more-35966
Airline Fees Are Out of Control But Who Can Stop Them: http://elliott.org/blog/airline-fees-are-out-of-control-but-who-can-stop-them/
Are Airline Fees Being Properly Disclosed? http://elliott.org/blog/are-airline-fees-being-fairly-disclosed/
Are Airline Fees Anti-Family? http://elliott.org/blog/are-new-airline-fees-anti-family/
Maybe we should stop calling them Airline Tickets: http://elliott.org/is-this-a-scam/maybe-we-should-stop-calling-them-airline-tickets/
2010: Spirit Airlines breaks a new bag barrier by imposing a carry on bag fee (something Rick Seaney predicted one of the airlines might do, nearly a year before it happened)
2008: In August, JetBlue announces it will charge $7 for a pillow and blanket (but you can keep them, like I really want 25 of these at home after a year’s tally of flights)
2008: US Airways begins a highly criticized practice: charging for all drinks (including water, coffee, and soda)
2009: US Airways stops charging for all drinks (mainly because no other airline dared join them)
2009: Airlines began adding surcharges to tickets for “peak travel days” in September of ’09; originally this surcharge was imposed on the Thanksgiving, Christmas and New Year’s holiday periods.
A great article on airline fees across most airlines from AirFareWatchDog: http://www.airfarewatchdog.com/blog/3801087/airline-fee-chart.html
Airline Fees Ultimate Guide (another great resource from SMARTER TRAVEL — you can even download as a PDF): http://www.smartertravel.com/blogs/today-in-travel/airline-fees-the-ultimate-guide.html?id=2623262

Melding of Minds on the Future of Humanity Over an Arc Fusion Jeffersonian Dinner

Ever heard of a Jeffersonian dinner? I’ve been invited to one or two over the last few years, one of which was being held in Washington DC, where it was birthed in the 1800’s by none other than Thomas Jefferson himself. Because of those invitations, I had some vague idea of what they were, but never actually participated in one until the Arc Fusion folks hosted one recently in San Francisco.

Photo credit: www.smithsonianmag.com  
Rewind the clock to 1819 and visualize yourself at a long and decadently adorned table with Thomas Jefferson at Monticello, his elegant Virginia home. Around the table, you’re seated with a group of people steeped deep in culture, philosophy, education, history, politics, art, literature, science and theology.
The idea behind a Jeffersonian Dinner is to bring people together from different disciplines, creating a new cause-centered community around a topic of importance or significance you might want to discuss for whatever reason. This can be done to tap into new resources, raise funds for a non profit or important issue, or simply to expand the group’s thinking about a variety of topics.
It’s important that it be somewhat intimate so 12-15 people at a table is a good size and I’d argue that while someone’s home isn’t a requirement, it makes it more personal — a private dining room could also work.
The purpose of the Jeffersonian Dinner is to build a sense of community and partnership around a shared interest or theme. One of the rules is that everyone participates in a single conversation and are not encouraged to engage in one-on-one dialogues with their partners on either side.     

Photo credit: blog.asana.com. 
How fitting that the San Francisco Arc Dinner be held at the 1880’s Payne Mansion on Sutter Street and also how intriguing that the topic at hand was not about the past, but about our fears and concerns for the future, say in 100 years.
David Ewing Duncan kicked off the event. A historian, author, journalist and also CEO of Arc Fusion, which celebrates the conversion of IT, healthcare and biotech, David decided to take us down memory lane before dinner.
 
Photo credit: Arc Fusion Website.

We went back to 1915 and recalled some of the provocative insights, inventions and historical moments of the time. Franz Kafka’s Metamorphosis Complete Idiot’s Guide to Beating Stress was out at the time (surprising I know), the first EKG was used in 1913 and OMG was first used in 1917 (yes really). 
The industries David and his team at Arc are most interested in exploring are at the intersection of what is happening in health, IT and biotech. It’s not hard to see why, with nearly $800 billion being spent on health and wellness and $1.1 trillion on IT services with $50 billion on Health IT alone. 
He asked attendees before they came to the dinner whether they felt they’d be alive 100 years from now. 18% said yes whereas 82% voted no. In case you think that even 18% is insanely overly optimistic, remember that the audience is highly vested in technology and some are actually working on the most important research in the fields on longevity/aging, science, technology and medicine.
The same audience voted on what will be most important to humanity’s fate in 100 years — 40% voted for politics whereas it was no surprise to see technology lead that vote at 60%. As far as the impact on humans in the next 100 years, 36% felt it would be in gene editing and a whopping 70% went for stem cells. Pharma only came in at 11% which tied with health and wellness and bionics took last place at 9%. 
Other things on people’s minds included mood manipulation, synthetic biology, longevity tech, next generation deep learning and renewable energy. 
James Canton asked the audience to imagine a future where embedded devices and technology automate the work, resolving issues that need to be addressed in our bodies. The truth is that nano and quantum technologies are expanding so rapidly that we are now in a game changing time for our health. Innovative ecosystems will start to do disease detection for us, hopefully before it turns into disease.
Drew Endy asserted that learning “how to” solve problems is the secret to sustaining life over the long haul. His deepest wishes include a future where biology will have distributed manufacturing and distributed systems and that humans will start to think of a world outside of themselves. Hear hear.
Casey Lynett addressed where we are going with Alzheimer’s pointing to some important finds for this disheartening disease that seems to be soaring not reversing. 
Artist and molecular biologist Una Ryan showed us her work, reminding us of the beauty inside our bodies through our cells, our protein and our blood. She refers to the image below as the Tree of Life since it contains everything that makes our bodies operate. 

 
The food they served at the dinner was not surprisingly farm-to-table and organic. It was also very purposely selected based on a fascinating premise — each ingredient was chosen to serve every vital organ of the body. Dishes ranged from salads and nori rolls to fresh fish and wine for the heart — two thumbs up for the Trefethen Cabernet Sauvignon that showed up on our table.

The most riveting part of the evening, at least for me since it touched on some of the most controversial conversations happening around healthcare today, was the fireside chat between venture capitalist and serial entrepreneur Vinod Khosla and renowned doctor Dean Ornish.
Both visionaries took the stage to share their take on the future of healthcare. Vinod formed Khosla Ventures to focus on both for-profit and social impact investments and as a big believer in the importance raw data can have the future of health, he invests in both healthcare and biotechnology.
Says Vinod, “almost nothing that is relevant in medicine today will be relevant in 20-30 years. Even though some of it may still be true, it will be too imprecise to be that useful so no one will use it.” He asserts that medicine will be mostly science and data driven over the next 10-15 years.  
He added, “we will have more research opportunities but we won’t use them because we won’t have the causality which is most important.”
He also went on to say that we won’t use doctors that much in the future to get a diagnosis and what we may pay more credence to is the doctor or (non-MD) who has the highest EQ not the highest IQ. Hear hear Vinod! I couldn’t agree more. Bedside manner, using common sense and logic and listening between the lines to a patient is something that so many traditional doctors so sadly “don’t get.”
 
Dean takes a slightly different approach although they agreed more than disagreed. While he agrees that data gives us a lot of useful information we may not have had access to twenty years ago, if all we are is a set of algorithms, then humans can simply be replaced by an app. The reality says Dean is that we are so much more.
What I love about Dean’s approach and always have ever since I first met him now over a decade ago, is that while he’s far from a luddite, he tries to get people (and the industry) to look at the underlying cause of an issue. He believes that lifestyle and diet shifts are fundamental game changers, pivotal to reversing symptoms and in many cases, the disease itself.
He’s interested in lifestyle medicine which is very low tech, but the power of low-tech interventions is very very real and something that techies sadly discount all too readily, focusing most of their time on connected devices, data and the Internet of Things.
Personally I lose sleep at night thinking about how so many brilliant scientific and medical minds can be so misguided, overlooking the raw fundamentals of what can keep us healthy and happy, holistically so.
Bottom line, we need to treat the underlying cause and also look at the mind, body and spirit, NOT just the body alone.
This integrated approach is what the techies and scientists keep missing and a sad reason why insurance companies put holistic care like acupuncture and body work, organic food, diet modifications and supplements last on the priority list.
It’s the same broken record when it comes to addressing the disgusting impact that processed foods are having on Americans today. (Note: processed food ingestion is increasing globally of course, but the yanks still sadly take the cake when it comes to fast food and boxed processed ingredients as their go-to- diet). I digress but the whole thing sickens me so much that I can’t help but vent at times like this.
Truth be told, as Dean took the provocative and controversial low-tech stance amidst so many tech-centered entrepreneurs in the room that night, I wanted to stand on my chair and boldly blurt out – “GO DEAN and oh btw, don’t stop here!”
He is a big advocate of lifestyle and diet changes and given recent research findings, they’re finding that the same lifestyle interventions that deter heart disease are the same ones that can keep prostrate and breast cancer at bay and even in some cases, Alzheimer’s.
You can apparently see a positive and reversing effects to 500 genes over the course of 3 months through lifestyle changes.  For most chronic diseases, which account for 86% of issues, we can reverse their onslaught through shifts in our lifestyle and diet. 
Dean thinks that we’ll see a future where the placebo effect will be more important not less. Why? Because, it works.
Vinod doesn’t disagree with Dean although he wants to see data behind it, proving that it’s real. In his view, the math is the math of networks, but agrees with Dean that diet is important and that symptoms are the wrong way to look at a disease. 
Given that we live in an information age and are drowning in so much data we don’t know what to do with it, I agree with Dean that while data may be important and there’s no doubt having access to what our bodies are doing and why is useful, its only part of the equation. Plenty of people have data but even if you know that smoking cigarettes can kill you, if you’re suffering from deep anxiety and depression, you’re not going to quit smoking anytime soon.
Anxiety and depression are very real, particularly in the states. The stats are going up and pharma companies are making millions on drugs, some of which cover up the real issues that lay behind what is making them depressed in the first place.  
Dean asserts that what is even more vital is the mantra I keep beating people over the head with every day: the more so called connected we are, the more disconnected we are….I mean physically and emotionally disconnected, not the fact that we can now communicate with people instantaneously on Facebook or Skype from our cell phones in real time.
What’s really missing is the deeper sense of meaning you get from being physically and emotionally connected to others. There’s no doubt that people need to rediscover inner peace, joy and purpose in their lives.
Bottom line, it’s all about changing the raw materials we give to people and place as a priority. I’ll end with this note and thought to reflect on: if we can take this “ground level” low-tech approach seriously by beginning with the things that provide deeper purpose and meaning, then we can really begin to accelerate healing. While data can continue to feed the bigger picture, if we don’t get back to the fundamental basics of what feeds the soul, we’ll remain a far cry from a truly sustainable solution to holistic health, happiness and well-being. A big high five to Dean Ornish!  
For more information on Arc Fusion, check out their site at http://arcprograms.net/ where you’ll also learn about their upcoming Arc Fusion Summit being held in southern California September 1-2, 2015. What David has created is a truly innovative, future thinking and leading-edge organization and he has managed to bring together some of the smartest minds to address what both plagues and interests us most today.

Reflections on the East Coast West Coast Thing…

Preparing oneself mentally for leaving America’s East Coast and its way of viewing the world is something I’ve done six times now, the first transition was to America’s south, followed by Arizona and southern California and then, a few overseas stints where I lived in a variety of luxury, shacks and working class suburbs. In between, I hung my hat in villages, on a kibbutz, along the coast and amidst urban decay and sprawl…..I did it all.

Above, rural Virginia in all its glory, on a cold and brisk winter day.
Then, after many years doing what I was told in the Boston corporate world, I stored a three bedroom house in some warehouse in New Jersey and drove west in a silver Honda Accord named Hamilton with a kayak rack on its top. That was a decade ago. He’s still with me btw and purring along.

Above, Boston’s Charles River at dusk in the days when I lived there, not long before I moved west.
When you’re born and bred in New England, East Coast roots are what you understand, what you know and connect to and the soil you want to touch when the tides are down, at least that’s how it is for most people. I cried as I drove north on Route 128, for what I thought would be the last time, in a very long time. The car was packed, oozing with stuff I later would never need but couldn’t part with at the time, and I looked like a young and modern version of a Beverly Hillbilly daughter, except with more miles under her belt.
I was bound for Canada since I was always one for choosing the path less taken and certainly zigzagging north and south over borders was one such way to do just that.
I could have taken Route 66 of course but I figured I had decades to tackle that one. Perhaps when I was old and gray and could whiz across in a slick purple aerodynamic RV just because I could?
En route, I was open to landing somewhere else other than San Francisco if another place spoke to me with more clarity, Portland and Seattle being on the top of my list, mainly for its access to some of the most beautiful mountains and scenery on America’s west coast. My alternative route brought me into Canada, where I lost my radar detector during a police stop (who knew they were no no’s in the Maple Leaf country?), before I then ventured south again through Wisconsin and Minnesota, both of which I loved.
It was summer, so fishing and camping were the order of the day, all of which I resonated with growing up in the Adirondack Mountains. (below a shot taken from this past fall of a trip through the Adirondacks – sunset at Caroga Lake).

I headed north again before making a central b-line through parts of Kansas, both Dakotas, Idaho and Montana. There I spent time in the land of the free where I discovered the solitude of America’s western lands — the nothingness of the plains where you could hear a pin drop and the air was quiet one minute and menacing the next. Ahhh yes, a decade ago.
I was younger then. I had visions of wearing a cowboy hat and boots with faded torn jean shorts and a stylish checked shirt that fit tightly but appropriately across my chest. Silver cuffs hung from my right wrist and a funky leather watch with an antiquated plate hung from my left. My visions included sitting at the counter of some $1 a coffee midwest diner with a girlfriend who was similarly dressed so we didn’t look too out of place in a town we knew nothing about.

Later, we’d tackle some dive bar where Harley Davidson addicts would play pool around us while we drank $3 tequila shots and listened to Rock from our time on some worn out juke box. All of this, in a place where no one knew our names. Pure bliss.
I was alone for part of this trip and with random friends on other parts – they’d fly into a designated city and I’d pick them up until I dropped them off at an airport in a different state and continue on my journey. I learned oddball things about the country all the way across this big vast land.
I drank wine in Idaho by night and hiked by day, chowed down on hamburgers in small towns, tried local brew beer, picked blueberries, and wrote poetry with Craters of the Moon as my backdrop. I sat on haystacks in Wisconsin and laid my head among tall grass while one hung between my teeth as I looked up to a clear blue sky. I had a solo picnic behind a church steeple in a deserted ghost town that has barely changed a wink since it was first built in 1880.

I dreamed of a movie script I’d write one day as I laid my eyes on the magical never-ending Badlands for the first time.

I pissed on South Dakota soil, listened to youthful rock bands play in pubs till 2, tried karaoke against my better judgment, sampled whiskey during a bowling match in a place I can’t remember the name of, and went bareback horseback riding in Washington State. I discovered Blodgett Oregon and sat in its library doing family research before landing in Portland where my first stop was the city’s finest chocolate shop. Clearly, I had my priorities in tow on that trip.

This trip would surely be different. Not only was it winter this time around, but my perspective on life had changed after spending so many years on the untamed risk-taking west coast. That trip so many moons ago, felt more youthful somehow, but the fact that I was ten years younger was only part of the equation. The goal was to move states and to one about as far as I could go to from Massachusetts. As a crow flies, it was roughly 2,700 miles although I took so many detours, I probably added another 1,000 to the trip in the end.
Portland or Seattle didn’t call loud enough and San Francisco was where I ultimately landed. Ahhh yes, a decade ago.
Over the past year and a half, I spent more time on the East Coast than not and my heritage and all of the memories that go with it, wrapped its way around me like a little girl’s arms do to an adult leg during the shyest of moments. It wasn’t a bad thing. It’s not as if it called me back for good, but in all the most beautiful ways, my time there reminded me of the things I love about the Atlantic side of this Yankee land and just how different its people are from those I’ve been working and playing with for so many years of late.
Truth be told, I love the East Coast. I love the way people talk, their philosophical canter, their humor and wit, their directness, the way they look into your eyes rather than past them when they talk to you and their authentic honesty when you need it most. Some of you will disagree with the last one since New Englanders are known for being more discreet and conservative than West Coasters.
But, somehow I always managed to draw the truth out of my East Coast friends and when I needed raw honesty and perspective, I asked for it – hard and direct, the way we do in New York. And so, on a very cold but clear day in mid-January of this year, I set off on another drive across country to help another “life” move. We had a small apartment to clear out and despite its size, it still involved packing dozens of boxes and stacking a car full of more, not to mention loading up a large Yakima cargo box that sat on the top of a five year old gray Chevy Pontiac we named Vinny that was set to make the long journey.

Oddly enough, I felt somewhat melancholy about the departure, not unlike I did a decade ago even though my place was still on the west coast. There was something nostaglic about it and familiar – I had gone through this before and while last time, it was leaving a home behind, this time, it was leaving months of a different life behind, a life filled with diners who proudly served homemade chicken noodle and matzo ball soup, bagel and pizza shops on every corner and crisp cool evenings where we’d take late afternoon walks past the Long Island Sound.

The sunsets at times were even glorious. The below shot was taken in the Bronx, crossing the bridge to City Island at sunset this past fall.

Yet, it’s a much harder life in New York, something I had forgotten since living in San Francisco for a myriad of reasons those who have left it behind, well know.
People tend to harder. There’s always an edge. Traffic is busier. Prices are higher. The pace is faster. Houses are smaller. Jobs are more hectic. The demand is more intense. Schools are more crowded. Climate is harsher. Getting things done takes longer. And so on. But…it was a way of life I knew so well because it was part of my DNA – after all, I first learned how to walk on New York soil.
Nostalgic as it was, we were eager to drive towards warmer pastures, calmer waters, gentler voices….and skies where serenity is the order of the day. To a place where priorities are not about doing but about being. With that frame of mind, we made our way out of the Bronx after one final stop that had to be made — Dunkin Donuts on Bruckner Boulevard. Sipping our piping hot coffees quietly, we made our way across the George Washington Bridge for the last time in our as unpretentious as they get Pontiac.

It was a bitter cold, but clear day. Snow, sleet or rain didn’t get in our way and we missed a New York City blizzard by less than a week. 104.3 played on the radio in the background and we stirred gently as we made our way across the New Jersey border – moving in the car was a bit of a challenge given how packed it was and it wasn’t until we hit Virginia that we were able to shuffle things around to make for more comfortable living quarters, for that is precisely what Vinny would become for the next month on the road.
We passed smokestacks in Newark, and made our way south to Pennsylvania taking in its like-winter skies along the way.

Covington Virginia too had smokestacks, a not-so-common sight in the industrial East Coast where manufacturing plants still thrive.

When we reached Maryland, we were greeted with yellow and soft peach skies set against bare winter trees.

West Virginia skies at dusk were similar, as were its trees and hills. Misty. Dreamy. Cold. Clear. Soft.

Through the car window en route.

The skies would get even more dramatic before night’s end.

Our first stop was the Omni Homestead in Hot Springs Virginia and yes, it was rural and yes, it was surrounded by thermal hot springs, a perfect healing remedy after a long tiring drive from an urban sprawl. Read my extensive write-up on We Blog the World on the oh so traditional Omni property, the stunning wildlife and acreage surrounding it and the infamous Warm Springs Baths and Pools where Thomas Jefferson himself soaked to heal his aching body.

While still brisk in the evening, arriving in Virginia was a lovely reality check that the Bronx was no longer in our rear view mirror and the bitter cold New York winter was behind us. Alas, we hadn’t seen a Dunkin Donuts since morning. Our drive from Virginia would mostly be rural. It was the first of many rural drives to come on our long journey through middle America.

The eastern part of the country with its wide open spaces and hills, would soon open up to glorious trees and peaks when we hit the edge of the renowned Shenandoah mountain range.

For those of you who haven’t had the pleasure of greeting Virginia’s stunning Shenandoah mountains, it spans 73 miles long across Virginia and West Virginia. The steep, narrow, sandstone-capped ridge extends from northern Bath County in Virginia to southern Hardy County in West Virginia.

The stretch serves as a haven for both family vacations and romantic getaways alike. There’s plenty of hiking as you’d expect, but what you may not expect to find are vineyards, breweries and of course the nearby hot springs. The Blue Ridge Whiskey-Wine Loop is a self-guided tour of some of the loveliest vineyards in several counties in Virginia’s central Valley.  And, of course, the drive is breathtaking with plenty of views along Route 40 as well as numerous side roads you can take for a variation to the main road.

Reflections aside, we were well on our way to a month long journey that would forever transform our lives, as all trips of this nature tend to do. And, most importantly, we were ready. It was time and we couldn’t wait to embrace the wide open road ahead of us.

This is the first post of many that covers our cross country trip — while we crossed 15 states, our coverage can be found on the following We Blog the World state pages where we spent time: Virginia, Tennessee (Nashville, Memphis), Mississippi, Arkansas, Oklahoma, Texas, New Mexico (Santa Fe) Arizona and California. The coverage will span from late March through June 2015. Also be sure to read our extensive write-up on Massachusetts from last summer which includes the North Coast, Boston and Cape Cod. Don’t ask us for our favorite state because they were all truly magical and each place has its own known — and unknown — gems.
Photos: Renee Blodgett

CES 2015 Wrap Up: From 3D Printing & Connected Devices to 4K TVs & Infrared Cameras

SAND 2014, The Nonduality Event That Bridges Science & Spirituality

SAND is such a great name for a conference and no, it doesn’t hold that acronym because it’s a travel conference that focuses on adventure in the sand. SAND stands for and is about all things that encompass Science and Nonduality.
The mission of SAND is to forge a new paradigm in spirituality, one that is not dictated by religious dogma, but based on timeless wisdom traditions of the world, informed by cutting-edge science, and grounded in direct experience.

I first attended the event two years ago (see my blog post from 2012), when it was held in Marin, just north of San Francisco. While they have an annual event in Europe as well, the U.S.-based event is always held in California.
This year, they headed south and set up shop for their nearly week long event at the Hayes Mansion on Edenvale Avenue in San Jose California, a resort which was once a lavish private estate.
People across continents and from all walks of life started flowing in on October 22 for this annual gem of an event. It was an entirely different vibe this year and I’m not sure if it was due to its extravagant venue choice, the fact that the quality of the content was even better or that I’m a little further along on my spiritual journey. My guess is that it’s a combination of all three.
Surrounded by lush, emerald green lawns, accented with gardens of vibrant, colorful flowers and guarded by towering palm trees, the 100-year old mansion was transformed into a spiritual wonderland inside and out. Outside was an experiential oasis, which included a sound therapy tent run by Danny Goldberg (below).

Here, you could lie down and go into a deep hypnotic relaxation through a series of vibrational sounds. The sounds and vibrations of singing bowls, gongs and chimes guide us into a deep meditation, passing through our body and opening blockages while allowing our minds to quiet.
A wide range of ancient world traditions from Confucianism to the Pythagoreans’ claimed that sound could not only “tune the soul” but affect our cosmological & social worlds as well. I couldn’t agree more – the experience was transformational.

Also outside was another relaxing technique in the form of a bed, a floating bed that is. The Floating Bed, a company started by John Huff, is mishmash of creativity, comfort and paradise. Says John, “not only is it great for a more relaxing and deeper sleep, but also useful for people with disabilities such as Autism, Autism Spectrum Disorder, PDD-NOS, Aspergers, Fragile X, ADD, ADHD and others.
Allowing the swinging bed to gently swing you back and forth while watching the world walk by, was a lovely way to spend a relaxing hour at the conference. I imagined where I could put such a contraption in my home and then remembered that I lived in a city. One can dream however, one can dream…
While the first time around, I tried to take in as many sessions as possible, this time I honored a more non-intentional flow. In other words, I didn’t map out my agenda in advance nor did I make sure I had to attend every important talk by every renowned academic or yogi. I went with the flow and what my own bio-rhythm told me to do.
Using this approach, I met exactly who I was supposed to meet at the right time. By being as present as I could at every given moment despite the intellectual and spiritual eye and audio candy being thrown my way, the individuals I met, the experiences I had and the conversations that transpired along the way, were that much more powerful.
Being in your body as much as possible at an event like this is as important as digesting the data if not moreso, for it is through your body and spirit that you transform, not through your mind. From TransDance, yoga and meditation to art expression, RUMI poetry readings and Qigong with master Mingtong Gu, there were a number of ways you could experience mind/body immersion.
The community itself is what allows you to better process what you process during your SAND experience. Most of the people who attend could also be speakers, which is how profoundly interesting the attendees happen to be, alongside warm, authentic and soulful.
This is a community that spans religions or simply has none, however their core is central to the nonduality vision, which is to embrace a new integrative paradigm in which science and spirituality reenter into meaningful dialogue.
The idea is to authentically bridge an empirically responsible and non-dogmatic spirituality with a humanistic science willing to consider questions of context, perception, meaning and purpose. AND, that is precisely what happens at SAND….the melding of ideas across cultures and disciplines is discussed in hallways, in the bar, the experiential rooms, at the sessions, and over dinner.
In between the formal and structured content is quite frankly, is where the real magic happens at SAND. Below, co-founder Maurizio Benazzo talks about his own insights and inspiration for starting the event.

Imagine a conversation on healing the schism between science and spirituality while forging a new understanding of what it means to be human, with a professor of science, an emergency room doctor, a holistic healer, a film producer, a musician, a martial artist and a technology entrepreneur all within an hour.
Mind boggling is an understatement and within that boggling comes a little bit of chaos and confusion, all of which is designed to open you up to new possibilities and definitions of humanity as we currently  understand it.
The result is a profound mashing of ideas through both heart and mind, allowing you to leave not just refreshed and re-centered but able to tackle the world around you in a much more compassionate way while leaving ego behind at the door.
The more you tap into the world of consciousness and interconnectedness, the more you are able to celebrate the mystery of life and the love that emanates from it, a far cry from seeing the world and the players on its stage as cynical, which is easy to do given how unconnected people around us seem to be on a daily basis.
Those who are some of the best in the world in helping you tap into your highest levels of consciousness showed up at SAND for the week, including the likes of Rupert Spira who led some of the morning meditation sessions — I loved his calmness and powerful presence.
Other session leaders, speakers and topics included Yasmin Bar-Dor on finding harmony in this moment, John Hagelin on entanglement, space-time wormholes and the brain, David Barash on biology and self as functions, Meriel Gold on the ground of being, John Prendergast on secrets of the heart, Richard Lang on seeing who you really are, Sally Kempton on Shakti and self awareness, Ellen Emmet on the awakening body and Gabor Mate on mind/body unity and the stress/disease connection — this was a powerful talk btw.
There was also Adam Hall on the polarity paradox, Stanly Klein on quantum mechanics and the entanglement of life (this went deep, so artists and right brain thinkers beware), Scott Kiloby on addiction, Paul Smit on enlightenment for lazy people, Edward Frenkel on mathematics as hidden reality, Swami Beyondananda on inter-spiritual nature and conscious agents, Donald Hoffman on entangling conscious agents, Nick Day on how movies and storytelling can connect us across time and space and Lothar Schafer on quantum reality and the spiritual mind.
And this my friends, is nowhere near an exhaustive list of the talent and pure energy I discovered at SAND this year.
Some of my Top Highlights:

Judith Orloff who suggested that vulnerability is our deepest strength. She says, “being in fear makes you present.” Check out radicalchoices.org.
Coleman Barks and his beautiful RUMI poetry readings (below and my slightly cut off video of him speaking here).

Attendees who asked and challenged questions like:

When you’re practicing the passion of your life, you’re not seeking, you’re cultivating.
What if we were free enough to be whatever we happen to be at any moment?
What’s key is being intimately honest and present with where you’re and being okay with all of it regardless of what is going on.

The wonderfully inspiring graphics and art by designer Rico Martin – check out www.richimage.com.
 

Susanne Marie who suggests that Embodiment is never ending.  (in the peach sweater below) She says, “the wholeness realizes there’s a process going on. Know that nothing can be lost in that process. Step back from the experience and realize you are the space that everything is arising from.
The space itself is the whole and within that wholeness, that’s all there is.” On fear, she says, “one of the ways to deal with fear is to break it down into sensation.
Everything you’re feeling is part of your own wisdom — your own wisdom, which is the purest kind. If we can get close to that fear, we’ll suddenly notice an awareness of a piece of it that we define as fear and something else that we inherently already know.
That knowiness of what is allows us to step back from the fear while at the same time walking towards it. Once you walk towards it and rest with it, there’s a reflective piece of it all that you just know. All experience is good. One piece of what I’m feeling is not any worse than another because it’s all part of a greater force at work.
Fear is all of these aspects of emotion and none of it is separate from God. When you are truly there with that, fear is just a sensation, nothing more….and then you’ll find that the fear dissipates.” I loved her energy!!
 
Gary Weber, who talked about the necessity to upgrade our mental operating system. He says, “if we can change our thinking just how we did from flat earth to round earth, we stand a chance.”
He described the challenges with our current problematic operating system and how to decrease your self-referential internal narrative, fears, and desires and function more clearly and effectively, operating in “now, now, now” from a place of peace, presence and stillness.  
See his video on this topic, which has much of the same content as his SAND presentation. I love his style and his ability to nail the most fundamental obstacles that get in our way through humor and direct candor. More info at www.happiness-beyond-thought.com.

The Importance of Breath. So often, we are running around and don’t think about how we’re breathing, how shallow it is and how often we actually hold our breath without even realizing it. I discovered SPIRE, which is currently in beta. Below, founder Neema Moraveji gives me a demo.

Spire monitors and analyzes your breathing patterns in real time to show when you are focused, tense, or frazzled. Stress triggers the brain’s ‘fight or flight’ response, causing elevated heart rate, muscle tension, and shallow breathing. Your breath connects to your brain through the longest cranial nerve, the vagus, to influence your body, brain, and state of mind.
 Improving the way you breathe eases pressure on the heart and cultivates a ‘rest and digest’ response in the brain. Spire helps monitor this and gives you feedback in real time and over time so you can improve your breathing and therefore, your overall quality of your health and your life. Below is an interview I did with Neema. Have a listen.

Film – All About Nothing from directors Paul Smit and Robert van der Broek. I had an opportunity to speak to Robert briefly afterwards who came over from Holland for the event – I loved his energy, so be sure to watch out for the film in the U.S. More info on Robert’s site at www.allesoverniets.nl.
Qigong with Master Mingtong Gu: in this very educational and yet completely in your body session, Mingtong Gu took us through the various meridian points of our bodies and as we went there, we focused, chanted and released, relaxing into our breath and into the presence moment.
Wisdom healing Qigong was credited as the most effective method of Qigong healing by the Chinese government in 1997. Its success lies in these six treasures, or golden keys as it is commonly referred to: Haola (“I AM”), Inner Smile (“I am LOVE”), Service (“I am Connected”), Trust (“I am Enough”), Chi Field (“I am a co-creator”) and Practice (“I am NOW”).
His teachings involve showing people how to get energy to flow more freely through movement, sound and mind visualization and meditation.

I also discovered another product, which isn’t quite there yet for consumers given its $13K upward price tag, however could be a godsend for health practitioners and holistic healers. The brain child of Harry Massey and Peter Fraser, miHealth is a practical system for detecting the body’s fields and correcting areas in the most need.
I tried this nifty device on site and sat with Todd Zimmerman from NES Health (the parent company) who walked me through the process, how it works and where it can be beneficial in both clinical and non-clinical worlds.
After placing my right hand on their non-invasive, clinically researched, handheld device, the miHealth system did the rest.
The combination of the connected device and powerful software produced a print-out of areas where I had blockages. This biofeedback allows practitioners to locate, unblock and release energy blockage in areas of the body. The idea is to see beyond symptoms and provide a more effective and targeted way to rejuvenate the body’s energy by releasing energy blockages throughout.

From scientists, philosphers, physicists, spiritual healers, sufi and zen teachers, yogis, and anthropologists, to musicians, artists, film producers, academics and psychotherapists, the nondual conversation is a rich and rewarding one, for through all of it, there’s a desire for oneness, something that if we were all to allow ourselves to go there, would be the most peaceful serene sensation we’ve ever known.
Through that level of personal transformation, we can transform people around us, including the planet. And, while on this path to a so called golden age for humanity, you’ll found beauty, purpose and deeper understanding in the simplest of things.
Truly, the….simplest of things, the opposite of complexity, which is what we’re getting hit with on a daily basis, one of the most dangerous ones being, digital information overload.

 
 
The nonduality conversation is beyond what we think of as science today and beyond what we think of as spirituality today – it’s where Eastern Mysticism meets Quantum Mechanics in a compassionate and very present way. 
It’s about getting fear out of the way and incorporating more now into your life. It’s about getting rid of the “what if’s” and the suffering we create by worrying about the past and the future, rather than focusing on the preciousness of the moment.  
 
And, of course, while you’re in that precious “now” moment, we need to be reminded to take things a little less seriously and add some humor to this thing we call life. On that note, it seems appropriate to introduce you to Master Puppetji who I wrote before.
 
His message is simple: “you take life too seriously. Enlighten up.” (see video)
 

 
Once again, Maurizio and Zaya Benazzo did an outstanding job pulling off a stellar line up of speakers, films, sessions, experiences and attendees.
 
Remember that we are all on our own journey. It’s important to recognize this and move the needle forward one step at a time until we are free from the thought (and thoughts) that bind us from living a remarkable life every minute of the day.
More info can be found at http://www.scienceandnonduality.com.
Photo credits: All photo credits Renee Blodgett except for the SAND sign, which is from the SAND website/graphics by Rico Martin and Rich Image, top image unknown.
 
The blue science/head image also Unknown. Photo of Master Mingtong Gu from www.chicenter.com. Read We Blog the World’s sections on spirituality and mind/body.
Also connect with me on Twitter and follow my latest tweets @weblogtheworld and @magicsaucemedia and photography on We Blog the World @Instagram and Pinterest.