Backstage Pass- Real Customer Service
by Sky (Jim Schuyler) on July 15, 2009 at 5:20 pm
Customer service takes dedication, and Craig Newmark, founder of Craig’s list, takes this to a degree you won’t see many places. Every day, whether he’s at home in San Francisco or on the road in England, he attends to his half-time position as customer service rep for the institution he founded.
Each night, as we’ve been winding up or down the evening activities, Craig has bowed out at a reasonable hour to go online and attend to customer issues as they come up. Being +8 hours from San Francisco’s time zone has helped, but it’s still a remarkable thing to see this kind of dedication.
