Ian Livingston, CEO, British Telecom
by Craig Newmark on July 7, 2009 at 7:41 am
Hey, the Traveling Geeks met him last night at the BT Tower.
Apparently the guy publishes his email address, and gets a few customer service emails every day.
He answers or delegates each one.
I don't believe the CEOs of AT&T or Verizon do that, nor do they have any direct reports doing something like this.
(Related: this is why a President needs to keep his Blackberry.)
